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Joe22295858b96s
Participant
April 12, 2022

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

  • April 12, 2022
  • 140 replies
  • 16706 views

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

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    140 replies

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    M
    marcc70276374
    Participant
    April 12, 2022

    I can't use LR classic rel 11.3....bug

    I sended several crash report wit my mail adress

    No answer from Adobe

    J
    Jahmal24011726szi2
    Participant
    April 12, 2022

    Rikk Flohr how do I correct the crashing issue with my LRC

    M
    marcc70276374
    Participant
    April 12, 2022

    The same for me......

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 12, 2022

    Confirmed @Arnold-Norway  Your crash is the same. Thanks for the report.

    Rikk Flohr: Adobe Photography Org
    Arnold-Norway
    Arnold-Norway
    Known Participant
    April 12, 2022

    I have also a crash issue after updating from 11.2 to 11.3. Crash report is submitted twice. When opening the catalog file, the app closed without any notice. I did several Optimizing, but same result. So I decided to roll back, and had to stop the CR LogTransport in Task manager. When LrC 11.2 was reinstalled, the catalog file opened normally.
    I did not have the same issue on my MacBook Pro with Monterey.

    RegardsArnold Hoddevik
      M
      michaelr36485663
      Participant
      April 12, 2022

      Issue: LrC crashes immediately on start-up after upgrading from 11.2 to 11.3

      LrC V.11.3

      Downgrade to 11.2 resolves the problem immediately

       

      Prozessor 12th Gen Intel(R) Core(TM) i9-12900F 2.40 GHz
      Installierter RAM 32,0 GB (31,8 GB verwendbar)
      Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor

       

      Edition Windows 11 Pro
      Version 21H2
      Installiert am ‎02.‎02.‎2022
      Betriebssystembuild 22000.556
      Leistung Windows Feature Experience Pack 1000.22000.556.0

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      April 12, 2022

      Make sure you hit the upvote arrow at the top of this post.

      Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      April 12, 2022

      Setting status to Investigating

       

      While the team evaluates the crash and advises on a workaround, it is recommended that, if you encounter this crash scenario, you revert to 11.2 via the Adobe Creative Cloud Application.

       

      In the meanwhile, make sure your email used on this forum is the email you are using when submitting the Crash Report.

       

      Thanks for your patience. 

      Rikk Flohr: Adobe Photography Org
        E
        eyeland99
        Inspiring
        April 14, 2022

        This morning Lightroom Classic stopped working - I immediately get an error when I try to launch it. After trying a few times with the same result, I received a link from Adobe to a "solution". The solution was to update my Nvidia drivers & then turn off the "Use Graphics Processor" option. I updated my drivers to the latest version (30.0.15.1215), but Lightroom Classic still errors out when I try to launch it. There's no way I can change the "Use Graphics Processor" option, because I can't get into Lightroom to do that.

         

        I'm running Windows 10 (64bit) & am using a Nvidia GeForce GTX 1660 Super graphics card.

        Help!

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          April 12, 2022

          I've found your crash reports in the system. Thank you for submitting them to us. I've forwarded your information to the Classic Developers for review. 

          Rikk Flohr: Adobe Photography Org
          M
          moertl22
          Participant
          April 12, 2022

          Nach dem Update auf Lightroom classic 11.3 unter Win 11 stürzt das Programm kurz nach dem Öffnen eines größeren Katalogs (~90.000 Fotos, ca. 850MB Dateigröße) ohne weitere Beschreibung reproduzierbar ab. 

           

          Löschen aller previews etc. hilft nicht. Ein Rollback auf 11.2 behebt das Problem sofort. 

            Rikk Flohr_Photography
            Community Manager
            Rikk Flohr_PhotographyCommunity Manager
            April 12, 2022

            We’ve reviewed the email address you use with this forum and found no crash reports in our system.

             

            Did you see a crash dialog?

            Do you use a different email address when filling out the crash report?

            Was the crash dialog Adobe’s? Microsoft’s?

             

            Rikk Flohr: Adobe Photography Org
            M
            moertl22
            Participant
            April 12, 2022

            Hi,

            and thanks for the quick reply. 

             

            yes, I see a crash report from lightroom saying an error occured and it needs to shut down. 

            I might have used a different mail-address, yes: m...tl (at) gmx

             

            Martin

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