P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

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After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

Windows

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DdeGannes

Community Expert

You should do this from Adobe Creative Cloud App. at the far right of your LrC installation click on the ... and you will have an option "other versions" click on that and select 11.2. That will uninstall 11.3.1 and install 11.2.

See the screen capture.

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Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;

ArtlifebyShane

Participant

I uninstalled and reinstalled that didn’t help.

Get Outlook for iOS

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photoyogi

Participating Frequently

Ok I scrolled through all this . Thank you Rikk and John ... so should we uninstall 11.3.1 before we resinstall an earlier version or would that screw up all LRC set ups we have?

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photoyogi

Participating Frequently

Ditto problem here on Mac. I am set up for auto update so now what ?

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S

scopen24

Known Participant

Call them. They’re very good at figuring out what wrong. The trick is getting the right person on the phone.

Thanks,
SC

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ArtlifebyShane

Participant