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P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

Forum|Forum|4 years ago
April 12, 2022
140 replies
16744 views

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

Windows

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DdeGannes

Community Expert

You should do this from Adobe Creative Cloud App. at the far right of your LrC installation click on the ... and you will have an option "other versions" click on that and select 11.2. That will uninstall 11.3.1 and install 11.2.

See the screen capture.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

ArtlifebyShane

Participant

I uninstalled and reinstalled that didn’t help.

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photoyogi

Participating Frequently

Ok I scrolled through all this . Thank you Rikk and John ... so should we uninstall 11.3.1 before we resinstall an earlier version or would that screw up all LRC set ups we have?

photoyogi

Participating Frequently

Ditto problem here on Mac. I am set up for auto update so now what ?

S

scopen24

Known Participant

Call them. They’re very good at figuring out what wrong. The trick is getting the right person on the phone.

Thanks,
SC

ArtlifebyShane

Participant

the refreshing thing doesn't work I still can't get into lightroom classic what am I paying for?

DdeGannes

Community Expert

The update to LrC 11.3.1 has not solved the bug with respect to displaying the crop pixels accurately.

https://community.adobe.com/t5/lightroom-classic-discussions/bibliothek-unter-11-3-1-mit-fehler/td-p/12894321

See more info in the link.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

G

gryphon1911

Participating Frequently

Glad to report that I did upgrade to 11.3.1 and all ran well.