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Joe22295858b96s
Participant
Apr 12, 2022 8:09 AM UTC
Released

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

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    Mario_tr
    Mario_tr
    Inspiring
    Apr 21, 2022 3:49 PM UTC

    Thank you, no crash!

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    AntonioEdwardo
    AntonioEdwardo
    Participating Frequently
    Apr 21, 2022 3:41 PM UTC

    Thank you. I refreshed the list and did the upgrade.

    All is well.

     

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    Images of RMNP
    Images of RMNP
    Known Participant
    Apr 21, 2022 2:51 PM UTC

    I just want to say thank you to the LR Classic team. The latest release fixed the problem! 

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      pab82_5
      pab82_5
      Participating Frequently
      Apr 21, 2022 2:49 PM UTC

      Yea! I just updated on my windows 10 and all works great now!!

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      johnrellis
      johnrellis
      Legend
      Apr 21, 2022 2:18 PM UTC

      "Creative Cloud still lists update available as 11.3 - does that really mean 11.3.1??"

       

      No. If you don't see 11.3.1, you may need to refresh the Creative Cloud app -- see the link GoldingD just posted for details:

      https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-release-11-3-1-is-now-available/td-p/12894053

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        AntonioEdwardo
        AntonioEdwardo
        Participating Frequently
        Apr 21, 2022 1:52 PM UTC

        Creative Cloud still lists update available as 11.3 - does that really mean 11.3.1??

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        Arnold-Norway
        Arnold-Norway
        Inspiring
        Apr 21, 2022 1:29 PM UTC

        Today (21.04.22) I updated to 11.3.1 on my Windows 11. I can confirm that the to reported bugs are solved.
        Exactly the same catalog file, which LrC 11.3 immidetately closed on startup, without any message, now opens perfectly in 11.3.1. The response is amazing. The other bug, showing incorrect cropped file size, is also solved. I will test more later.

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        RegardsArnold Hoddevik
          DavinM
          DavinM
          Participating Frequently
          Apr 21, 2022 1:11 PM UTC

          Also - I upgraded from 11.2 to 11.3.1, and the problem indeed seems to be resolved (with no catalog rebuild required).

           

          Thank you!

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            moertl22
            Participant
            Apr 21, 2022 1:08 PM UTC

            I updated from 11.2 to 11.3.1 and the original bug from 11.3 seems to be solved.

            A quick check on Windows and Mac works fine. 

            I did not need to update my catalogue or similar, just start and it seems OK again. 

             

            Thank you!

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