Participant

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

Forum|Forum|4 years ago
April 12, 2022
140 replies
16744 views

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

Windows

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Mario_tr

Inspiring

Thank you, no crash!

AntonioEdwardo

Participating Frequently

Thank you. I refreshed the list and did the upgrade.

All is well.

Images of RMNP

Known Participant

I just want to say thank you to the LR Classic team. The latest release fixed the problem!

pab82_5

Participating Frequently

Yea! I just updated on my windows 10 and all works great now!!

johnrellis

Legend

"Creative Cloud still lists update available as 11.3 - does that really mean 11.3.1??"

No. If you don't see 11.3.1, you may need to refresh the Creative Cloud app -- see the link GoldingD just posted for details:

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-release-11-3-1-is-now-available/td-p/12894053

GoldingD

Legend

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-release-11-3-1-is-now-available/td-p/12894053

AntonioEdwardo

Participating Frequently

Creative Cloud still lists update available as 11.3 - does that really mean 11.3.1??

Arnold-Norway

Known Participant

Today (21.04.22) I updated to 11.3.1 on my Windows 11. I can confirm that the to reported bugs are solved.
Exactly the same catalog file, which LrC 11.3 immidetately closed on startup, without any message, now opens perfectly in 11.3.1. The response is amazing. The other bug, showing incorrect cropped file size, is also solved. I will test more later.

RegardsArnold Hoddevik