P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

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After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

Windows

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pab82_5

Participating Frequently

If we rolled back our LR version should we update to the last update then do the newest or just do the newest?

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Tonybytsea

Participating Frequently

Yes, I updated to Lightroom Classic Version 11.3.1 via Creative Cloud desktop app on to my Windows 10 PC. The first time I opened LRC 11.3.1 it looked fine and there was no lock-up. The second time I opened 11.3.1 a message popped up saying it needed to upgrade my catalogue and warned that the new catalogue would not be compatible with earlier versions of LR. The catalogue updated quite quickly (some 30,000 images), when LR actually started, the new catalogue was pointing to a "Pictures" folder on a drive that doesen't have the pictures folder, and was showing missing folders that had been removed sometime ago (I think perhaps I may have chosen the wrong catalogue to update). I pointed the LRC library to the correct drive holding my "Pictures" folder, then had the catalogue go through a full synchronisation that took a while, and now all is OK - the catalogue is synched and update and Lightroom Classic opens without crashing.

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gryphon1911

Participating Frequently

Anyone been brave enough to try this yet and see if it resolves the problem? Not sure I want to be the first....

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Rikk Flohr-Retired

An update to the Lightroom Classic (Version 11.3.1) was released on 4/20/2022 and contains (2) bug fixes.

Please install the update via your Creative Cloud Desktop App.

Note:

You may need to refresh the Creative Cloud App for desktop software to show an update. ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

Thank you for your patience.

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Rikk Flohr: Adobe Photography Org

NINA24112789rmcw

Participant

Eu desinstalei a atualização mais recente, e instalei a antiga. Agora está
funcionando o Lightroom Classic.

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pab82_5

Participating Frequently

Same here, I had the issue last week but with the Holidays am just getting back to troubleshooting it.

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Inazuma

Known Participant

Hi,

After installing 11.3, Lightroom Classic is now crashing on startup. In all my years of using Lightroom, I've never had this problem before. Going back down to version 11.2 is a good workaround for the time being. Just thought I'd post this to raise awareness to Adobe.

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