Participant

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

Forum|Forum|4 years ago
April 12, 2022
140 replies
16751 views

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

Windows

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keithg-no1holywood

Participant

Revert to version 11.2. that fixed it for me

keithg-no1holywood

Participant

Yes, revert to version 11.2.

R

raz_eitan

Participant

I have installed LRC ver 11.3 . O Starting running iut, it stucked on loading/ I thing it cannot open my catalog/

Any suggestions ?

I am usiung windows 10.

Thanks, Eitan

AxelMatt

Community Expert

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Do you get an error message? If yes, please post the exact message or an screenshot. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

D

dekel24115677co6i

Participant

Greetings, I can not open the Leitrum Classic. I have a license and have no idea why this is happen

AxelMatt

Community Expert

Please Consider including the following in your question:

Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; the amount of RAM; etc

Thanks. The above info will help to solve your problem.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Á

Ádám24110650yu7t

Participant

On starting the latest version of Adobe Lightroom Classis the program does not start instead an "Error Report for "Adobe Lightroom Classic"" window appears saying:

"Sorry, an error occurred. Adobe Lightroom Classic has encountered a problem and needs to close. An error report has been generated. Click "Send report" to help us analyze the cause of the problem and explore solutions."

On the error report window the "View Report" link does not work, the checkboxes do not work, and neither the "Don't send" nor the "Send report" buttons work. The only thing I can do is to shut down Lightroom using the Windows Task Manager.

What can be the solution of this problem?

J

JessibelDesigns

Participant

I just had this exact same problem. I switched back to the previous version of Lightroom and was able to get it to start. It was still running incredible slow so I followed the advice to disable the GPU mentioned in this thread: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-cc-keeps-crashing-on-startup/m-p/9333587

Things seem to be running ok now.

NINA24112789rmcw

Participant

Há três dias, estou tendo problemas co o Lightroom Classic, todos os outros programas do pacote abrem. Já desinstalei várias vezes, e não modifica. Abre somente a página inicial depois trava tudo que preciso desligar o computador para sair da página. Não posso enviar a mensagem de erro. como posso solucionar? Edito fotos, e não posso trabalhar.

Nina Wenóli

johnrellis

Legend

Google translation: "I've been having issues with Lightroom Classic for three days, all other programs in the package open. I've uninstalled it several times, and it doesn't change. It only opens the home page then hangs everything I need to shut down the computer to exit the page. I cannot send the error message. how can i solve? I edit photos, and I can't work."

Adobe is investigating this issue with LR 11.3 and recommends that you roll back to 11.2 until the problem is fixed:

https://www.lightroomqueen.com/roll-back-update-previous/

davidr75207458

Participant

Thanks so much for the suggestions as to how to fix this frustrating issue. I've followed the advice to roll back to the previous version and that has fixed the problem.

It looks like I didn't need to spend $2500 on a new computer with a more modern graphics card to fix this problem! (Glad I did upgrade the computer though - it's so much faster than my old one!)

S

scopen24

Known Participant

Install older version 11.2 from Creative Cloud app. This will fix problem.

Thanks,
SC

davidr75207458

Participant

After an update about a week ago Lightroom crashes every time I start it (I had no issues previously, it never crashed before that). I get the below message from Adobe with two solutions. As a result I've just upgraded my graphics card (at great expense!) because there were no updated drivers for my old card. However this hasn't fixed the problem despite the fact that the card was just installed yesterday with the latest drivers. I can't do the second suggestion of turning off the graphics card option because LR crashes before I can make any changes in preferences (and I'm not sure this would be an ideal solution in the long run). I really need to get this issue resolved asap. Would appreciate any advice. Running Windows 10, and latest version of LR (it updated yesterday but no improvement)

Adobe message:

This issue occurs when Lightroom Classic is configured to Use Graphics Card in the preferences with DirectX enabled.

To resolve this issue, follow the steps listed below.

Update your graphics card driver.
On your Windows machine, download the most recent driver directly from your graphics card manufacturer's website

And:
Turn off the Use Graphics Processor option.
In Lightroom Classic, choose Edit > Preferences.
In the Preferences dialog, click the Performance tab.
Deselect Use Graphics Processor.
Relaunch Lightroom Classic.