P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

I second that since I messed around actually for hours (by searching for a solution and trying out the wrong ones, by downloading and updating GPU drivers, etc) - when the workaround was so simple.

Why not simply add a warning/an information to the update dialog?

I guess it is connected to specific hardware configuration since I do not think that all LR users experience these problems.

I also had this error. Adobe Support reverted me to 11.2 to get round the issue

@Rikk Flohr: PhotographyI keep seeing posts here where Adobe Support is having people mess with the catalogs etc., to try to fix the problem.  Can't you pass the message along to Support that this is NOT a problem with people's catalogs, and that they should instead simply roll back to version 11.2?  (unless a fix is imminent?)

@DrewMcI have not seen a fix as such listed here except the downgrade of version.

Adobe have acknowledged the bug I believe and are investigating.

I have my auto-update for LR turned off now so I hope there'll be an update from Adobe on this form when a fix is released. I won't know 11.4 is out otherwise.

After upgrading to version 11.3, Lightroom Classic starts to load but then stops ,showing an unexplained error report,preventing me from opening and using Lightroom. Adobe support tried to help via remote access for about an hour, to no affect. They suggested renaming the prefernces catalog,again to no affect. Has anyone found a fix for this? Reverting to 11.2 is the only work aroung at the moment.

mon LRC démarre plus s'arrête aussitôt. Comment faire?

Ou trouver le numéro de tel de l'assistance?

Cordialement

Philippe

I am having the same issues.  I sent the crash reports.  I went back to 11.2 and now it works.  11.3 does not seem to be working for this setup.  

Submitted crash reports. Downgrading to 11.2 is successful workaround.

On a fully up to date Windows 10 Pro machine. No driver updates recently, gfx driver has been same version for at least 6 months.

Confirm that reverting to 11.2 of Lightroom Classic seems to resolve the problem. The crashing started about the time of the 11.3 update.

I have two catalogues, the smaller one (55MB) seems unaffected. The larger one (over 1GB) normally crashes on startup, but sometimes I can get it open and then runs fine for a few minutes. Always the same crash though.

I have reverted to various backups of the catalogue going back over a month and they all crash eventually.

It may be book module related - even though LR opens on the Library is shows a message "no photos in selected book" on opening. I use books in the larger catalogue, not in the smaller one.

Hope that helps.