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Joe22295858b96s
Participant
April 12, 2022

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

  • April 12, 2022
  • 140 replies
  • 16707 views

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

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    140 replies

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    A
    adrir9248109
    Participant
    April 18, 2022

    Same thing with me! I just returned to 11.2, and I have no crash with this version.

      L
      luciodaou
      Participating Frequently
      April 18, 2022

      Same issue. It's disappointing to have a LRC crash like this. Rolling back to 11.2, hope it works.

      Win11 2000.613 + nVidia GTX1660 Studio Driver 512.15

      Michael J. Hoffman
      Community Expert
      Michael J. HoffmanCommunity Expert
      Community Expert
      April 17, 2022

      I am a late comer to this topic, as I was traveling and had not updated my home Windows PC. It was working fine with 11.2, and I noticed there was an update pending. After the update, it crashes repeatedly on startup. I have submitted the crash report with my email (twice actually). Now I too will roll back.

       

        Stephan-Trt
        Stephan-Trt
        Participant
        April 17, 2022

        Lightroom Classic 11.3 / Win 10

        Nach Upate auf 11.3 bricht das Programm beim Start mit einem Fehler ab. Im Hintergrund ist das Anwendungsfenster und die Bilder aus dem zuletzt besuchten Ordner zu sehen.

        In der Creative Cloude Desktop wird "Lightroom Classic v 11.3" als aktuell angezeigt.

        Der Fehlerbericht wurde auch an Adobe gesendet.

         

        Hilft nur ein deinstallieren und erneutes Installieren, oder gibt es eventuell eine einfache Lösung? 

        Wenn neu installieren, wo finde ich eine Anleitung, um alle Plug-Ins, Kataloge, ... nicht zu verlieren?

         

        Fehlerbericht:

        <?xml version="1.0"?>
        <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
        <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.3" build="[202204051513-7a25c809]" source="Windows-Client" crashType="Invalid Parameter">
        <time year="2022" month="4" day="17" hour="19" minute="10" second="6" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>
        <user guid="698e91fa-12b7-4d2c-a577-411c19738bba"/>
        <system platform="Windows 10 Home" osversion="10.0" osbuild="19044" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="16326" machine="Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3492 MHz" processorArchitecture="9"/>
        <gpu>
        <gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="Radeon RX 580 Series" description="Radeon RX 580 Series" driverDate="20201113000000.000000-000" driverVersion="27.20.14501.18003" videoModeDescription="2560 x 1440 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_67DF&#38;SUBSYS_05211043&#38;REV_E7&#92;4&#38;3834D97&#38;0&#38;0008" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
        </gpu>
        <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x000000003E61E629">
        <backtrace crashedThread="0">
        <thread index="0">
        <stackStatement index="0" address="0x00007FF8E5EE2438" symbolname="invalid_parameter_noinfo"/>
        <stackStatement index="1" address="0x00007FF8E5EE2379" symbolname="invalid_parameter_noinfo"/>
        <stackStatement index="2" address="0x00007FF8E5ECB8DA" symbolname="_stdio_common_vswscanf"/>
        <stackStatement index="3" address="0x00007FF8E5ECBEF8" symbolname="_stdio_common_vswscanf"/>
        <stackStatement index="4" address="0x00007FF8E5EC8B87" symbolname="_stdio_common_vswprintf_s"/>
        <stackStatement index="5" address="0x00007FF8692DDB30" symbolname="unknown"/>
        <stackStatement index="6" address="0x00007FF8692DDBCC" symbolname="unknown"/>
        <stackStatement index="7" address="0x00007FF8C986463C" symbolname="AgStringUtils_strncpy"/>
        <stackStatement index="8" address="0x00007FF8C9F158ED" symbolname="lua_getstack"/>
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        <stackStatement index="23" address="0x00007FF8C9F5C979" symbolname="AgThrowProgramError"/>
        <stackStatement index="24" address="0x00007FF8C9F1684E" symbolname="lua_resume"/>
        <stackStatement index="25" address="0x00007FF8C9F036B6" symbolname="lua_pcall"/>
        <stackStatement index="26" address="0x00007FF8C984DDA2" symbolname="private_load_AgEventLoopUtils"/>
        <stackStatement index="27" address="0x00007FF8C9F158ED" symbolname="lua_getstack"/>
        <stackStatement index="28" address="0x00007FF8C9F3BC6C" symbolname="luaopen_table"/>
        <stackStatement index="29" address="0x00007FF8C9F167A4" symbolname="lua_resume"/>
        <stackStatement index="30" address="0x00007FF8C9F68B99" symbolname="AgLua_callWithAutoReleasePool"/>
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        <stackStatement index="34" address="0x00007FF8C9F5C979" symbolname="AgThrowProgramError"/>
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        <stackStatement index="36" address="0x00007FF8C9F036B6" symbolname="lua_pcall"/>
        <stackStatement index="37" address="0x00007FF8C984F319" symbolname="AgMainThreadAction_trigger"/>
        <stackStatement index="38" address="0x00007FF8E7AD7034" symbolname="BaseThreadInitThunk"/>
        <stackStatement index="39" address="0x00007FF8E86E2651" symbolname="RtlUserThreadStart"/>
        </thread>
        </backtrace>
        <registerSet>
        <register name="RAX" value="0x0000000000000004"/>
        <register name="RBX" value="0x0000000000000002"/>
        <register name="RCX" value="0x0000000000001060"/>
        <register name="RDX" value="0x0000000000000000"/>
        <register name="RSI" value="0x0000000000000000"/>
        <register name="RDI" value="0x00000000374589D0"/>
        <register name="RSP" value="0x000000003E61EB10"/>
        <register name="RBP" value="0x000000003E61ECC0"/>
        <register name="RIP" value="0x00007FF8E5EE2438"/>
        <register name="EFL" value="0x0000000000000246"/>
        <register name="LastExceptionToRip" value="0x0000000000000000"/>
        <register name="LastExceptionFromRip" value="0x0000000000000000"/>
        </registerSet>

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        </binaryImageSet>
        <dumpType>
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        </dumpType>
        <hbLogSessionDllStatus>

        </hbLogSessionDllStatus>
        </crash>

        <sessionId>
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          johnrellis
          johnrellis
          Legend
          April 18, 2022

          Google translation: "Lightroom Classic 11.3 / Win 10. After updating to 11.3, the program aborts with an error when it starts. The application window and the images from the last folder visited can be seen in the background. In the Creative Cloude desktop "Lightroom Classic v11.3" is shown as current. The bug report was also sent to Adobe. Does uninstalling and reinstalling help, or is there a simple solution? When reinstalling, where can I find instructions to not lose all the plug-ins, catalogues, ...?"

           

          Lots of people have reported that Windows LR 11.3 crashes when it starts:

          https://community.adobe.com/t5/lightroom-classic-bugs/p-crash-11-3-launch-open-catalog-faulting-module-substrate-dll-411196-windows/idi-p/12873531 

           

          Adobe is investigating and in the meantime recommends rolling back to 11.2:

          https://www.lightroomqueen.com/roll-back-update-previous/ 

           

          You won't lose your catalog, presets, preferences, or plugins when you roll back.

           

            S
            scopen24
            Known Participant
            April 17, 2022
            I have Creative Cloud app that controls all the Adobe programs on my Windows computer. You can install 11.1 or 11.2 right on top of 11.3. This will delete the version you have and install a different version. Do you have Creative Cloud?

            Thanks,
            SC
            Mario_tr
            Mario_tr
            Inspiring
            April 17, 2022

            Nice idea, but with this issue,  LrC does not work, it is impossible to change this setting!

            S
            scopen24
            Known Participant
            April 17, 2022
            Things to try…
            Reinstall vs 11.1 with Creative Cloud app.
            Change monthly plan to Photography plan. Same $9.99 price. Call Adobe.
            Turn off graphics card to see if that helps.

            Thanks,
            SC
            biep
            biep
            Participant
            April 17, 2022

            Since update lightroom april 2022 the program keeps crashing on startup. Reinstalling doesn't work... Drivers NVIDIA are up to date.... Backup catalog gives same problem... Any ideas?
            (Windows 11 on Zephyrus laptop)

              AxelMatt
              Community Expert
              AxelMattCommunity Expert
              Community Expert
              April 17, 2022

              The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

              Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

              https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

              https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

               

              If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

              Troubleshoot GPU issues | Lightroom Classic (adobe.com)

               

              Another step is to try to reset the Lightroom preferences.

              https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

               

              If this doesn't help we need more informations about your environment.

              Which operating system do you use?

              Which version of Lightroom do you use?

              Please post the exact version and not only phrases as "recent", "latest" and so on.

               

              Do you get an error message? If yes, please post the exact message or an screenshot.

              My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
              K
              KG5AR
              Participant
              April 16, 2022

              Downloaded and installed the version 11.3 update on my Dell XPS I7 pc. After two sessions on line with Adobe support, I had to uninstall and reinstall version 11.2. The tech implied that my graphics card was not compatible with the new version. My PC and the card are relatively old, but I am not in a position to upgrade at this time. Anyone else had an issue with the upgrade.

              (My graphics card is an NVIDIA GForce GTX 660. I scrounged it up last year because a better graphics card was required to run Photoshop with the update released back then.)

               

              Sure would be nice if Adobe would clearly define the hardware requirement changes BEFORE releasing updates.

                TheDigitalDog
                TheDigitalDog
                Inspiring
                April 16, 2022

                When Adobe applications crash, best to first try resetting the preferences.

                Try resetting your Lightroom preferences:
                https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

                Quit Lightroom Classic.
                MacOS: Press and hold the Shift + Option keys.
                Windows: Press and hold the Shift + Alt keys.
                While holding down the keys, launch Lightroom Classic.
                When asked, select "Yes".

                Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
                C
                christianw55876728
                Participant
                April 16, 2022

                I had the same problem: After updating to version 11.3 LR crashed after starting it. No workaround that I found helped (neither deleting preferences, nor resetting or chaning GPU usage).

                After reinstalling version 11.2, LR works again.

                Crash report:

                <?xml version="1.0"?>
                <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
                <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.3" build="[202204051513-7a25c809]" source="Windows-Client" crashType="Invalid Parameter">
                <time year="2022" month="4" day="16" hour="10" minute="46" second="11" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>
                <user guid="e24bb151-373c-4859-ae3b-0e5b068a6d46"/>
                <system platform="Windows 10 Home" osversion="10.0" osbuild="19044" applicationlanguage="de-de" userlanguage="de-AT" oslanguage="de-DE" ram="15741" machine="AMD Ryzen 7 4700U with Radeon Graphics" model="AMD64 Family 23 Model 96 Stepping 1" cpuCount="8" cpuType="8664" cpuFreq="1996 MHz" processorArchitecture="9"/>
                <gpu>
                <gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20210511000000.000000-000" driverVersion="27.20.21020.3" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_1636&#38;SUBSYS_142B1025&#38;REV_C2&#92;4&#38;20C24D55&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
                </gpu>
                <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x00000000411EE629">
                <backtrace crashedThread="0">
                <thread index="0">
                <stackStatement index="0" address="0x00007FFCF77E2438" symbolname="invalid_parameter_noinfo"/>
                <stackStatement index="1" address="0x00007FFCF77E2379" symbolname="invalid_parameter_noinfo"/>
                <stackStatement index="2" address="0x00007FFCF77CB8DA" symbolname="_stdio_common_vswscanf"/>
                <stackStatement index="3" address="0x00007FFCF77CBEF8" symbolname="_stdio_common_vswscanf"/>
                <stackStatement index="4" address="0x00007FFCF77C8B87" symbolname="_stdio_common_vswprintf_s"/>
                <stackStatement index="5" address="0x00007FFCA6CADB30" symbolname="unknown"/>
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                <stackStatement index="25" address="0x00007FFCCC7136B6" symbolname="lua_pcall"/>
                <stackStatement index="26" address="0x00007FFC8CC0DDA2" symbolname="private_load_AgEventLoopUtils"/>
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                <stackStatement index="39" address="0x00007FFCFA122651" symbolname="RtlUserThreadStart"/>
                </thread>
                </backtrace>
                <registerSet>
                <register name="RAX" value="0x0000000000000004"/>
                <register name="RBX" value="0x0000000000000002"/>
                <register name="RCX" value="0x0000000000001370"/>
                <register name="RDX" value="0x0000000000000000"/>
                <register name="RSI" value="0x0000000000000000"/>
                <register name="RDI" value="0x000000003E75B190"/>
                <register name="RSP" value="0x00000000411EEB10"/>
                <register name="RBP" value="0x00000000411EECC0"/>
                <register name="RIP" value="0x00007FFCF77E2438"/>
                <register name="EFL" value="0x0000000000000246"/>
                <register name="LastExceptionToRip" value="0x0000000000000000"/>
                <register name="LastExceptionFromRip" value="0x0000000000000000"/>
                </registerSet>

                <binaryImageSet>
                <binaryImage start="0x0000000140000000" end="0x00000001412EE000" path="adobe\Lightroom.exe"/>
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                </crashreport>

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