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johnv72233660
johnv72233660
Participant
January 1, 2023

P: Crash [800053]

  • January 1, 2023
  • 3 replies
  • 606 views

My Lightroom Classic keeps crashing. Made sure I had the most recent update. Updated my Mac operating system to: Ventura 13.1. It's still crashing. Any advice?

This topic has been closed for replies.

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
January 3, 2023

I was able to locate your crash reports - thank you for sending them. 

I've logged a bug with the team for the issue. 

Rikk Flohr: Adobe Photography Org
TheDigitalDog
TheDigitalDog
Inspiring
January 1, 2023

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

 

If that doesn't work, try logging into another user account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
A
Alex2776457536i5
Participating Frequently
January 1, 2023

I think there is a post elsewhere on this forum about some incompatibility issues with MacOS Ventura, might be worth doing a search for Ventura and see what pops up.  I am still on Monterry myself and usually don't upgrade until the .2 release to allow time for various wrinles to get ironed out, both in the OS and software I use

TheDigitalDog
TheDigitalDog
Inspiring
January 1, 2023
quote

I think there is a post elsewhere on this forum about some incompatibility issues with MacOS Ventura, might be worth doing a search for Ventura and see what pops up.  I am still on Monterry myself and usually don't upgrade until the .2 release to allow time for various wrinles to get ironed out, both in the OS and software I use


By @Alex2776457536i5

 

Lightroom Classic runs fine for me under 13.1. There are some issues with tethering. But in no way is it normal for Lightroom Classic to crash under Ventura. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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