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Stephen Newport
Known Participant
December 22, 2018

P: Crash switching between programs

  • December 22, 2018
  • 35 replies
  • 761 views

All of my regularly used Adobe products are crashing very frequently.
Photoshop & Acrobat the most, multiple times a day
Lightroom occasionally

All up to date on OS and Adobe CC. Multiple restarts. Frequently, but not always, happens when switching from one adobe product to another. No other software on my computer is acting this way

This is very aggravating

__
Mojave 10.14 (18A391)
MacBook Pro (15-inch, 2016)
2.9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 460 4096 MB

    This topic has been closed for replies.

    35 replies

    F
    FeedbackCommunityMember
    Inspiring
    December 6, 2019
    Get a Mac IT guy to come over and clean out cruft, reinstall the OS on top of itself, run Disk Warrior, do a clean install instead of the upgrade you did, there are several things they could try.
    G
    groenstraat
    Participant
    December 6, 2019
    Still very much crashes. This morning 5 crashes in one hour..... ps version21.01 System crashes since updated to Catalina.

    J
    J453
    Legend
    December 3, 2019
    Different Issue

    Please reference the new conversation here: Photoshop 21.0.1: Freeze/Beachball
    F
    FeedbackCommunityMember
    Inspiring
    December 3, 2019
    Yes, you are correct. Sorry. It's a freeze, and I have to force quit the program. It happened five times today in the course of an hour.
    J
    J453
    Legend
    December 3, 2019
    Does it crash or freeze? A spinning beach ball is a freeze not a crash.
    F
    FeedbackCommunityMember
    Inspiring
    December 3, 2019
    I have 21.0.1. No more recent updates. However, using Mac with Mojave it crashes constantly. I use a filter and I get the spinning beach ball. I copy and paste I get the spinning beach ball. It's pretty random, and very frustrating. So no, the newest version does NOT fix a lot of the problems. This should have been taken care of long ago.
    J
    J453
    Legend
    November 15, 2019
    Many of the crashes reported here should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.
    J
    J453
    Legend
    November 8, 2019
    Yes, you can if you'd like. https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    F
    FeedbackCommunityMember
    Inspiring
    November 8, 2019
    It seems to be good now.
    Can I uninstall Photoshop 2019?  I now have 2019 and 2020 on my SSD.
    J
    J453
    Legend
    November 7, 2019
    Are you even able to launch Photoshop? At what point does it crash? If you can open the application, it may help if we could see yourPhotoshop System Info. Launch Photoshop, and select Help > System Info...and copy/paste the text in a reply.
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