Skip to main content
Stephen Newport
Known Participant
Dec 22, 2018 2:03 PM UTC
Released

P: Crash switching between programs

All of my regularly used Adobe products are crashing very frequently.
Photoshop & Acrobat the most, multiple times a day
Lightroom occasionally

All up to date on OS and Adobe CC. Multiple restarts. Frequently, but not always, happens when switching from one adobe product to another. No other software on my computer is acting this way

This is very aggravating

__
Mojave 10.14 (18A391)
MacBook Pro (15-inch, 2016)
2.9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 460 4096 MB

    This topic is closed to new replies. Start a new post to keep the conversation going.

    35 replies

    FeedbackCommunityMember
    Inspiring
    Dec 6, 2019 8:21 PM UTC
    Get a Mac IT guy to come over and clean out cruft, reinstall the OS on top of itself, run Disk Warrior, do a clean install instead of the upgrade you did, there are several things they could try.
    Translate
    groenstraat
    Participant
    Dec 6, 2019 2:30 PM UTC
    Still very much crashes. This morning 5 crashes in one hour..... ps version21.01 System crashes since updated to Catalina.

    Translate
    J453
    Legend
    Dec 3, 2019 9:01 PM UTC
    Different Issue

    Please reference the new conversation here: Photoshop 21.0.1: Freeze/Beachball
    Translate
    FeedbackCommunityMember
    Inspiring
    Dec 3, 2019 4:59 PM UTC
    Yes, you are correct. Sorry. It's a freeze, and I have to force quit the program. It happened five times today in the course of an hour.
    Translate
    J453
    Legend
    Dec 3, 2019 4:51 PM UTC
    Does it crash or freeze? A spinning beach ball is a freeze not a crash.
    Translate
    FeedbackCommunityMember
    Inspiring
    Dec 3, 2019 4:31 PM UTC
    I have 21.0.1. No more recent updates. However, using Mac with Mojave it crashes constantly. I use a filter and I get the spinning beach ball. I copy and paste I get the spinning beach ball. It's pretty random, and very frustrating. So no, the newest version does NOT fix a lot of the problems. This should have been taken care of long ago.
    Translate
    J453
    Legend
    Nov 15, 2019 1:45 AM UTC
    Many of the crashes reported here should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.
    Translate
    J453
    Legend
    Nov 8, 2019 12:24 AM UTC
    Yes, you can if you'd like. https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    Translate
    FeedbackCommunityMember
    Inspiring
    Nov 8, 2019 12:04 AM UTC
    It seems to be good now.
    Can I uninstall Photoshop 2019?  I now have 2019 and 2020 on my SSD.
    Translate
    J453
    Legend
    Nov 7, 2019 11:22 PM UTC
    Are you even able to launch Photoshop? At what point does it crash? If you can open the application, it may help if we could see yourPhotoshop System Info. Launch Photoshop, and select Help > System Info...and copy/paste the text in a reply.
    Translate
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices