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adda1960
Participant
October 29, 2021

P: Crash (Windows) Abstürze nach Aktivieren der xmp Speicherfunktion

  • October 29, 2021
  • 45 replies
  • 8131 views

Nachdem ich die xmp-Speicherfunktion in der neusten Lightroom-Version aktiviert hatte, stürzte Lightroom nach einiger Zeit ab. Bei jedem Neustart kam es erneut zum Absturz.
Erst ein Einspielen eines Backup-Katalogs löste das Problem.
Ich konnte das Problem durch Aktivieren der xmp-Speicherfunktion reproduzieren und lasse jetzt die Finger von dieser überarbeiteten Funktion.
Vermutlich hängt das Problem mit meinem großen Datenbestand zusammen. Mein Katalog umfasst knapp 400,000 Fotos. Lightroom scheint nach Aktivieren der xmp-Speicherfunktion die alle Fotos des Katalos dies Speicherung der xpm-Dateien durchführen zu wollen. Meine Vermutung ist, dass dies das Programm bzw. den Katalog überfordert.

 

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    manuelm53709717
    Participant
    November 3, 2021

    same issue here on Win10 after update. 

    Also tried re-installing, duplicating cataloge ect. with no effect. 

    GPU drivers up to date.

    Error Log: 

     

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
    <time year="2021" month="11" day="3" hour="21" minute="49" second="15" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
    <user guid="aed98d2c-71b8-4e53-98c5-3a83447e37bd"/>
    <system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="de-de" userlanguage="de-AT" oslanguage="de-DE" ram="32478" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20210601000000.000000-000" driverVersion="27.20.100.9664" videoModeDescription="3840 x 2160 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_087C1028&#38;REV_00&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1050 Ti with Max-Q Design" description="NVIDIA GeForce GTX 1050 Ti with Max-Q Design" driverDate="20211013000000.000000-000" driverVersion="30.0.14.7239" videoModeDescription="3840 x 2160 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C8C&#38;SUBSYS_087C1028&#38;REV_A1&#92;4&#38;2C39C475&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
    <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FF882E12346">
    <backtrace crashedThread="0">
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    <registerSet>
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    <register name="RBX" value="0x0000000000000001"/>
    <register name="RCX" value="0x0000000032F58D58"/>
    <register name="RDX" value="0x0000000000000000"/>
    <register name="RSI" value="0x00000000FFFFFFFF"/>
    <register name="RDI" value="0x000000006FEBC2E0"/>
    <register name="RSP" value="0x0000000074C3F1A0"/>
    <register name="RBP" value="0x0000000074C3F8F9"/>
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    <register name="EFL" value="0x0000000000000202"/>
    <register name="LastExceptionToRip" value="0x0000000042EC7888"/>
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    <dumpType>
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    <hbLogSessionDllStatus>

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    </crash>

    </crashreport>

    Energetic_leader1549
    Energetic_leader1549
    Inspiring
    November 3, 2021

    Yes, did that yesterday and no crash so far.
    Just used LrC for a short period so maybe not a valid test.

    mrohrberg
    mrohrberg
    Participant
    November 3, 2021

    Change the Lightroom language to english and try it again.

    R
    RainerBri
    Participant
    November 2, 2021

    I have also the Problem that Lighroom Crashes. I send already some Bugreports of this Issue. Hope it would be soon solved.

     

    Energetic_leader1549
    Energetic_leader1549
    Inspiring
    November 2, 2021

    Any suggestions to my issue or questions?
    I need at least a workaround soon since I'm running a course and want to show the new features in v 11.0.
    Please advice or at least reply to me.

    S
    Steffen_D
    Participating Frequently
    November 2, 2021

    Tried but not worked for me. Only solution at the moment seems to be the disabeling of the xmp option. 

    Sunil_Bhaskaran
    Sunil_Bhaskaran
    Inspiring
    November 2, 2021

    Could you please try this:
    Connect to Internet.
    Open Lightroom Classic.
    After a couple of minutes, close it and then restart.

     

    Thanks,
    Sunil
     

    ulrich_k
    ulrich_k
    Participant
    November 1, 2021

    I am not quite sure whether this is adressed to me (ulrich_k) - I am using WIN 10 v20H2.

     

    Ulrich

    A
    args2000
    Participating Frequently
    November 1, 2021

    Bei mir hat das Deaktivieren bzgl. XMP-Speichern nichts gebracht.

    ulrich_k
    ulrich_k
    Participant
    November 1, 2021

    Hallo,

    nachdem ich vor 2 Tagen die neue LR Version installiert und einige Bilder entwickelt habe, erhielt ich nun eine Fehlermeldung mit einem Hinweis einen Report an Adobe weiterzuleiten. Lightroom hat sich anschließend abgeschaltet.

    Habe mehrfach versucht den Rechner und die Software neu zu starten, einmal kam der Hinweis, dass beim nächsten Start der Fehler behoben sein könne, aber es kam prinzipiell immer die Meldung des Fehlerreports an Adobe mit anschließendem shutdown.

     

    Bitte um dringende Unterstützung. 

     

    Ulrich

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    November 1, 2021

    Als erstes solltest du mal versuchen den GPU-Support zu deaktivieren.

    Klicke in Lightroom auf den Menüpunkt "Voreinstellungen". Im angezeigten Dialogfenster gehst zu zum Tab "Leistung". dort deaktivierst du dann die Option "Grafikprozessor verwenden". Danach startest du Lightroom neu.

     

    https://helpx.adobe.com/de/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

     

    Du kannst auch mal versuchen die Lightroom-Vorgaben auf die Standardwerte zurückzusetzen.

    https://helpx.adobe.com/de/lightroom-classic/help/setting-preferences-lightroom.html#restore_preferences_to_default_settings

     

    Sollte das beides nicht helfen benötigen wir erstmal weitere Infos:

    Welches Betriebssystem verwendest du genau?

    Welche Version von Lightroom setzt du ein.

    Bitte poste die exakten Versionsangaben und nicht nur Aussagen wie "aktuelle Version" oder "letzte Version"

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    U
    Urs1587
    Participant
    October 31, 2021

    Bei mir den gleichen effekt. Mit Ausschalten der XMP-Speichern scheint es gelöst zu sein. Mal schauen

    Show more replies
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