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adda1960
Participant
October 29, 2021

P: Crash (Windows) Abstürze nach Aktivieren der xmp Speicherfunktion

  • October 29, 2021
  • 45 replies
  • 8071 views

Nachdem ich die xmp-Speicherfunktion in der neusten Lightroom-Version aktiviert hatte, stürzte Lightroom nach einiger Zeit ab. Bei jedem Neustart kam es erneut zum Absturz.
Erst ein Einspielen eines Backup-Katalogs löste das Problem.
Ich konnte das Problem durch Aktivieren der xmp-Speicherfunktion reproduzieren und lasse jetzt die Finger von dieser überarbeiteten Funktion.
Vermutlich hängt das Problem mit meinem großen Datenbestand zusammen. Mein Katalog umfasst knapp 400,000 Fotos. Lightroom scheint nach Aktivieren der xmp-Speicherfunktion die alle Fotos des Katalos dies Speicherung der xpm-Dateien durchführen zu wollen. Meine Vermutung ist, dass dies das Programm bzw. den Katalog überfordert.

 

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    amohnst
    amohnst
    Participating Frequently
    November 8, 2021

    Ich konnte und kann außschließlich einen vor 24h gesicherten Katalog öffnen - doch auch der stürzt nach kurzer Zeit ab. 

    Immerhin konnte ich das Häkchen vor "automatisch XMP in Dateien schreiben" entfernen - das scheint zu funktionieren. Das Uptadate des Grafikkartetreibers alleine davor hat nicht geholfen. Auch mir wäre ein Workflow mit automatischem XMP-Schreiben lieber..... Ich muss nun daran gehen meine Metadaten von gestern neu einzutragen - ein paar Stunden Arbeit vergeblich---

    Many thanks, Andrea
    amohnst
    amohnst
    Participating Frequently
    November 8, 2021

    Bei mir dasselbe - ich kann LRClassic derzeit nicht einmal mehr öffnen. Ich war zuletzt im Kartenmodul als die regelmäßigen Abstürze begannen.

    Many thanks, Andrea
    MarcVI
    MarcVI
    Participant
    November 8, 2021

    Same here. Not automatically writing xmp looks to make Lightroom stable again. But that is a horrible work-around: I want my xmp's be written automatically.

    A
    Anonymous
    November 7, 2021

    Hi there,

    I have spend my afternoon trying to sort it out but I am done now.

    LRc v11 (running on Windows 10) systematically crashed when opening my catalog or any back-up version of it (unfortunately I deleted all versions/back-ups compatible with LRc v10.

    I have uninstalled and reinstalled the app. on my Asus Latptop. I have been able to open the catalog once but after I saved it (with back-up), I could not re-open it (and the back-up catalog crashes too).

    Any help would be appreciated (see crash report below).

    Regards,

    Michel

     

    Crash report:

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
    <time year="2021" month="11" day="7" hour="22" minute="46" second="14" timeoffset="60" timezone="Paris, Madrid"/>
    <user guid="72f02414-a486-469d-99c1-62e76cf3b85a"/>
    <system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="32650" machine="Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200905000000.000000-000" driverVersion="27.20.100.8681" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5917&#38;SUBSYS_10611043&#38;REV_07&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
    </gpu>
    <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FF9565CF35D">
    <backtrace crashedThread="0">
    <thread index="0">
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    <registerSet>
    <register name="RAX" value="0x0000000000000000"/>
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    <register name="RCX" value="0x0000000000000000"/>
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    <register name="RIP" value="0x00007FF9565CF35D"/>
    <register name="EFL" value="0x0000000000000202"/>
    <register name="LastExceptionToRip" value="0x0000000000000009"/>
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    <dumpType>
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    <hbLogSessionDllStatus>

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    </crash>

    </crashreport>

    A
    Anonymous
    November 8, 2021

    Hello,

    Since yesterday, my catalog would systematically crash when opening it (same with back-ups). 

    I am running LR Classic v11 under Windows 10.

    My catalog is a bit larger than 83,000 photos.

    I have tried to post a crash report here but just discovered that it has been flagged as "SPAM" by the moderators.

    How can I proceed ? (crash report was sent via the application but I am a bit impatient about this bug being fixed).

    Regards,

    Michel

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      November 8, 2021

      We've reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe or Microsoft?

      Rikk Flohr: Adobe Photography Org
      Loes Kieboom
      Loes Kieboom
      Participating Frequently
      November 7, 2021

      I just want to add something for anybody having the same problem (also mentioned in thread https://community.adobe.com/t5/lightroom-classic-discussions/crash-of-lr-classic-v11-with-large-sized-catalog/m-p/12505291)

      I tried to deactivate the XMP synchronization, which did not have a positive result, but after deactivating the XMP synchronization and deleting the preference file (and .lock file) again manually and starting up the catalog again it seems to be running. Deleting the preference file again seems to be needed to stop the background process already running and causing the crash.

      Also, manual batch synchronization of xmp files is not working (so selecting more files), only single xmp updates.

      I also imported the automaticly created -v11 catalog with the update into a new catalog.

      M
      milovig
      Known Participant
      November 6, 2021

      Hola, tengo un problema con Lightroom desde hace unos días, actualice a la nueva versión y funcionaba todo correctamente pero ayer dejo de funcionar, cada vez que entro se queda congelado durante un tiempo hasta que finalmente da error.
      He reinstalado windows desde cero y sigue dando el mismo error.
      El reporte del error es el siguiente:

      **************

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
      <time year="2021" month="11" day="6" hour="15" minute="49" second="13" timeoffset="60" timezone="Hora estándar romance"/>
      <user guid="bfb6b0c6-c297-41e5-ac9f-0b1c89cc3e6c"/>
      <system platform="Windows 10 Home" osversion="10.0" osbuild="19043" applicationlanguage="es-es" userlanguage="es-ES" oslanguage="es-ES" ram="16222" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>
      <gpu>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 520" description="Intel(R) HD Graphics 520" driverDate="20200905000000.000000-000" driverVersion="27.20.100.8681" videoModeDescription="1920 x 1080 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_1916&#38;SUBSYS_80A4103C&#38;REV_07&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
      <gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce 940M " description="NVIDIA GeForce 940M " driverDate="20150713000000.000000-000" driverVersion="10.18.13.5354" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1347&#38;SUBSYS_80A4103C&#38;REV_A2&#92;4&#38;2155344C&#38;0&#38;00E0" installedDisplayDrivers="nvd3dumx.dll,nvwgf2umx.dll"/>
      </gpu>
      <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FF86FAB2346">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x00007FF86FAB2346" symbolname="RtlRaiseStatus"/>
      <stackStatement index="1" address="0x00007FF86FA98E9A" symbolname="RtlpNotOwnerCriticalSection"/>
      <stackStatement index="2" address="0x00007FF86FA62E90" symbolname="memset"/>
      <stackStatement index="3" address="0x00007FF82E4ACC6A" symbolname="luaopen_WFSQLiteSetLogicImp"/>
      <stackStatement index="4" address="0x00007FF84FA758ED" symbolname="lua_getstack"/>
      <stackStatement index="5" address="0x00007FF84FA9BC6C" symbolname="luaopen_table"/>
      <stackStatement index="6" address="0x00007FF84FA767A4" symbolname="lua_resume"/>
      <stackStatement index="7" address="0x00007FF84FABC979" symbolname="AgThrowProgramError"/>
      <stackStatement index="8" address="0x00007FF84FA7684E" symbolname="lua_resume"/>
      <stackStatement index="9" address="0x00007FF84FA6870C" symbolname="luaopen_base"/>
      <stackStatement index="10" address="0x00007FF84FA758ED" symbolname="lua_getstack"/>
      <stackStatement index="11" address="0x00007FF84FA9BC6C" symbolname="luaopen_table"/>
      <stackStatement index="12" address="0x00007FF84FA767A4" symbolname="lua_resume"/>
      <stackStatement index="13" address="0x00007FF84FAC8B99" symbolname="AgLua_callWithAutoReleasePool"/>
      <stackStatement index="14" address="0x00007FF84FA758ED" symbolname="lua_getstack"/>
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      <stackStatement index="16" address="0x00007FF84FA767A4" symbolname="lua_resume"/>
      <stackStatement index="17" address="0x00007FF84FABC979" symbolname="AgThrowProgramError"/>
      <stackStatement index="18" address="0x00007FF84FA7684E" symbolname="lua_resume"/>
      <stackStatement index="19" address="0x00007FF84FA636B6" symbolname="lua_pcall"/>
      <stackStatement index="20" address="0x00007FF82BD1F319" symbolname="AgMainThreadAction_trigger"/>
      <stackStatement index="21" address="0x00007FF86EF57034" symbolname="BaseThreadInitThunk"/>
      <stackStatement index="22" address="0x00007FF86FA02651" symbolname="RtlUserThreadStart"/>
      </thread>
      </backtrace>
      <registerSet>
      <register name="RAX" value="0x00007FF82E48BDFE"/>
      <register name="RBX" value="0x0000000000000001"/>
      <register name="RCX" value="0x000000002E7E6568"/>
      <register name="RDX" value="0x0000000000000000"/>
      <register name="RSI" value="0x00000000FFFFFFFF"/>
      <register name="RDI" value="0x0000000045DFE180"/>
      <register name="RSP" value="0x000000004572F1A0"/>
      <register name="RBP" value="0x000000004572F8F9"/>
      <register name="RIP" value="0x00007FF86FAB2346"/>
      <register name="EFL" value="0x0000000000000202"/>
      <register name="LastExceptionToRip" value="0x000000002EAA3818"/>
      <register name="LastExceptionFromRip" value="0x000000002E703F98"/>
      </registerSet>

      <binaryImageSet>
      <binaryImage start="0x0000000140000000" end="0x000000014123F000" path="adobe\Lightroom.exe"/>
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      <hbLogSessionDllStatus>

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      **********************

      ¿Alguien sabe decirme donde esta el error?
      Gracias

      johnrellis
      johnrellis
      Legend
      November 10, 2021

      <gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce 940M " description="NVIDIA GeForce 940M " driverDate="20150713000000.000000-000" driverVersion="10.18.13.5354"

       

      Your Nvidia graphics driver is six years old. Try doing a clean uninstall and update to the latest driver, following these instructions:

      https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

      O
      Oilinga
      Inspiring
      November 5, 2021

      Das setzen der XMP-Speicherflags in den Katalog Einstellung ist der absolute Kill. Kann ich definitiv bestätigen das dies zu iireparablen Zustand des Lightroom Version 11 und sogar des Systems führt. Ich kann nur dringend daraufhinweisen das das setzen dieses Flag Lightroom unweigerlich früher oder später zum Absturz bringt und raten diese Funktion bis auf weiteres nicht zu nutzen. Mich kostete das gestern einen ganzen Nachmittag das System wieder in einen nutzbaren Zustand zu vesetzen. Es war zwischzeitlich so, das die ARW Fotos in dem betroffenen Ordner, wo Lightroom möglicherweise zum selben Zeitpunkt versucht hat die XMP Dateien abzusetzen scheinbar wie schreibgeschützt war. Der vollständige Ordner inkl. Inhalt lies sich nicht über Lightroom, über Bridge noch über die übliche Windows Löschroutine eliminieren. 

      Ich habe das System im abgesicherten Modus dann von diesem Ordner befreit und nach Neustart und Einspielen des vorab gesicherten Kataloges die Fotos von der Seicherkarte neu importiert. Interessant ist das Lightr oom während des aktven Flags sich auch insgesamt völlig träge anfühlt und nur verzögert die Funktionen ausführt. 

       

      System:

      Windows 10 V: 21H1

      Intel Core i7-8700K, 5000 MHz
      Asus ROG Strix Z370-F Gaming 

      RAM  32629 MB

      Graphic: nVIDIA GeForce GTX 1080

      Monitor Dell UltraSharp U3219Q (DP 1.4) [31.5" IPS LCD]
      Monitor Dell UltraSharp UP3216Q (DP4k60) [31.5" IPS LCD]

      2 x Samsung SSD 970 Pro

      div. WD HDD

      A
      args2000
      Participating Frequently
      November 5, 2021

      Bei mir ist das Problem dadurch nicht gelöst!

      pier vittoriob60145588
      pier vittoriob60145588
      Inspiring
      November 4, 2021

      I confirm that after disabling writing to XMP files the problem seems solved

      pier vittoriob60145588
      pier vittoriob60145588
      Inspiring
      November 4, 2021

      here the crash report

       

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
      <time year="2021" month="11" day="4" hour="20" minute="24" second="5" timeoffset="60" timezone="ora solare Europa occidentale"/>
      <user guid="172f237c-7651-4a14-90d2-a87d56917339"/>
      <system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="it-it" userlanguage="it-IT" oslanguage="it-IT" ram="32678" machine="Intel(R) Core(TM) i9-9900 CPU @ 3.10GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="16" cpuType="8664" cpuFreq="3096 MHz" processorArchitecture="9"/>
      <gpu>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1660" description="NVIDIA GeForce GTX 1660" driverDate="20210122000000.000000-000" driverVersion="27.21.14.6140" videoModeDescription="1920 x 1200 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2184&#38;SUBSYS_218410DE&#38;REV_A1&#92;4&#38;23B96B75&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="1920 x 1080 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;79F5D87&#38;0&#38;03" installedDisplayDrivers=""/>
      </gpu>
      <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FFCFFAB2346">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x00007FFCFFAB2346" symbolname="RtlRaiseStatus"/>
      <stackStatement index="1" address="0x00007FFCFFA98E9A" symbolname="RtlpNotOwnerCriticalSection"/>
      <stackStatement index="2" address="0x00007FFCFFA62E90" symbolname="memset"/>
      <stackStatement index="3" address="0x00007FFC98FFCC6A" symbolname="luaopen_WFSQLiteSetLogicImp"/>
      <stackStatement index="4" address="0x00007FFCAB8558ED" symbolname="lua_getstack"/>
      <stackStatement index="5" address="0x00007FFCAB87BC6C" symbolname="luaopen_table"/>
      <stackStatement index="6" address="0x00007FFCAB8567A4" symbolname="lua_resume"/>
      <stackStatement index="7" address="0x00007FFCAB89C979" symbolname="AgThrowProgramError"/>
      <stackStatement index="8" address="0x00007FFCAB85684E" symbolname="lua_resume"/>
      <stackStatement index="9" address="0x00007FFCAB84870C" symbolname="luaopen_base"/>
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      <stackStatement index="16" address="0x00007FFCAB8567A4" symbolname="lua_resume"/>
      <stackStatement index="17" address="0x00007FFCAB89C979" symbolname="AgThrowProgramError"/>
      <stackStatement index="18" address="0x00007FFCAB85684E" symbolname="lua_resume"/>
      <stackStatement index="19" address="0x00007FFCAB8436B6" symbolname="lua_pcall"/>
      <stackStatement index="20" address="0x00007FFC9591F319" symbolname="AgMainThreadAction_trigger"/>
      <stackStatement index="21" address="0x00007FFCFDC57034" symbolname="BaseThreadInitThunk"/>
      <stackStatement index="22" address="0x00007FFCFFA02651" symbolname="RtlUserThreadStart"/>
      </thread>
      </backtrace>
      <registerSet>
      <register name="RAX" value="0x00007FFC98FDBDFE"/>
      <register name="RBX" value="0x0000000000000001"/>
      <register name="RCX" value="0x0000000035D29728"/>
      <register name="RDX" value="0x0000000000000000"/>
      <register name="RSI" value="0x00000000FFFFFFFF"/>
      <register name="RDI" value="0x000000005A5AD010"/>
      <register name="RSP" value="0x000000006FE6F1A0"/>
      <register name="RBP" value="0x000000006FE6F8F9"/>
      <register name="RIP" value="0x00007FFCFFAB2346"/>
      <register name="EFL" value="0x0000000000000202"/>
      <register name="LastExceptionToRip" value="0x0000000035C64378"/>
      <register name="LastExceptionFromRip" value="0x0000000035D3EE48"/>
      </registerSet>

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      <dumpType>
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      <hbLogSessionDllStatus>

      </hbLogSessionDllStatus>
      </crash>

      <sessionId>
      28e09bac-ed3b-4675-93e9-cdee28fb5500
      </sessionId>
      </crashreport>

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