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FeedbackCommunityMember
Inspiring
October 22, 2019

P: crashes on export of JPEG's

  • October 22, 2019
  • 55 replies
  • 700 views

Technical Information: Lightroom Classic Version 8.4.1
Operating on an Apple MacBook Pro 2016, 2.6 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3 With macOS Catalina 10.15

Description: Normally exporting jpeg's as I do, and it crashes for no reason. I have to foce quit the application and hard restart the computer for me to be able to boot Lightroom again. Very strange issue. My friend is having the same issue on his older MacBook. This is incredibly frustrating as I need to export many photos....

    This topic has been closed for replies.

    55 replies

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 19, 2021

    the only solution is to switch over to Capture One. I did this half a year ago when Adobe caused this problem with a Lightroom update. Since that Adobe gives a sh** about the macbook users with this specific problem. I am more than happy with Capture One! Looking for a Photoshop replacement now. I already switched from Premiere to Final Cut Pro and absolutely love FCPX.

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 19, 2021

    Is there any progress on this? I have the same problem of crashing on export and have tried the solutions suggested here.

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    January 13, 2021

    I am having this problem lately as well. I am exporting to an already existing folder, and I have gpu acceleration set to auto. I got an adobe crash report pop up just now but lightroom didn't actually crash as I was only exporting 5 files. I went ahead and submitted it but I'm not sure that is representative of the real issue.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 28, 2020

    That is a good clue. 

    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 27, 2020

    Hi Rikk

    GPU is on auto.  I think the problem may be when I create a new folder in the export window to export the files to - if I export to an existing folder the export seems to be fine.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 26, 2020

    *nikone  Checke Preferences>Performance: Do you have your GPU turned on or off? 

    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 26, 2020

    I have the same issue.  Lightroom Classic freezes on the export window apparently randomly when I export jpegs and I have to force quit and restart Lightroom.  It's becoming a real problem.  I have just upgraded to the latest version of Lightroom and am running Catalina 10.15.7 on my iMac. 

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 4, 2020

    I had this issue started today. It was still functional and able to export a few days ago. Now I am getting crush every time the export function proceeds and Adobe bug report window pop-up every time. Please assist to resolve this issue. Thank you!

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 26, 2020

    I too am having freezing issues when trying to export to jpg: It stops functioning and I have to force quit LR and start the app again. I have a Macbook Pro and upgraded to Catalina when it first came out.  The freezing is intermittent and it requires me to start the app up again and slide in the Ircat on to the app to complete the export.

    J
    J453
    Legend
    September 23, 2020

    We're working on seeing if that function and our settings can be restored.

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