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Inspiring
October 22, 2019

P: crashes on export of JPEG's

  • October 22, 2019
  • 55 replies
  • 700 views

Technical Information: Lightroom Classic Version 8.4.1
Operating on an Apple MacBook Pro 2016, 2.6 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3 With macOS Catalina 10.15

Description: Normally exporting jpeg's as I do, and it crashes for no reason. I have to foce quit the application and hard restart the computer for me to be able to boot Lightroom again. Very strange issue. My friend is having the same issue on his older MacBook. This is incredibly frustrating as I need to export many photos....

This topic has been closed for replies.

55 replies

johnrellis
Legend
September 23, 2020

Excellent.  I don't think the new platform has a way to indicate a bug has been "acknowledged", as the old one did?

Rikk Flohr_Photography
Community Manager
September 23, 2020

John we do have a bug open for this and should have a fix in a future update. 

Rikk Flohr: Adobe Photography Org
Participating Frequently
September 22, 2020

Does this shed any light?

 

Process:               Adobe Lightroom Classic [1161]

Path:                  /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

Identifier:            com.adobe.LightroomClassicCC7

Version:               9.4 [202008061458-dbb2971e] (9.4)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Lightroom Classic [1161]

User ID:               501

 

Date/Time:             2020-09-22 16:21:14.883 +0100

OS Version:            Mac OS X 10.15.6 (19G2021)

Report Version:        12

Bridge OS Version:     3.0 (14Y908)

Anonymous UUID:        D660F80B-B5D0-8B24-79FA-DA06D27222C6

 

 

Time Awake Since Boot: 700 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

Exception Note:        EXC_CORPSE_NOTIFY

 

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [1161]

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.apple.CoreFoundation       0x00007fff3866c859 __CFRunLoopInsertionIndexInTimerArray + 27

1   ???                           000000000000000000 0 + 0

2   com.apple.CoreFoundation       0x00007fff3866c7f7 __CFRepositionTimerInMode + 109

3   com.apple.CoreFoundation       0x00007fff386be6c2 __CFRunLoopDoTimer + 1726

4   com.apple.CoreFoundation       0x00007fff386bde47 __CFRunLoopDoTimers + 322

5   com.apple.CoreFoundation       0x00007fff386a2bea __CFRunLoopRun + 1871

6   com.apple.CoreFoundation       0x00007fff386a1e3e CFRunLoopRunSpecific + 462

7   com.apple.HIToolbox           0x00007fff372ceabd RunCurrentEventLoopInMode + 292

8   com.apple.HIToolbox           0x00007fff372ce7d5 ReceiveNextEventCommon + 584

9   com.apple.HIToolbox           0x00007fff372ce579 _BlockUntilNextEventMatchingListInModeWithFilter + 64

10  com.apple.AppKit               0x00007fff35914039 _DPSNextEvent + 883

11  com.apple.AppKit               0x00007fff35912880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352

12  com.apple.AppKit               0x00007fff3590458e -[NSApplication run] + 658

13  com.apple.AppKit               0x00007fff358d6396 NSApplicationMain + 777

14  com.adobe.LightroomClassicCC7 0x00000001030ef33a main + 1546

15  libdyld.dylib                 0x00007fff72710cc9 start + 1

 

Thread 1:: Worker Thread Dispatcher

0   libsystem_kernel.dylib         0x00007fff72854882 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff72915425 _pthread_cond_wait + 698

2   com.adobe.ag.kernel           0x00000001035ea26f AgConditionLock_wait + 40

3   com.adobe.ag.kernel           0x00000001035d1e83 AgTransitQueue_dequeueToLuaState + 112

4   com.adobe.ag.kernel           0x00000001035d28d1 0x1035b1000 + 137425

5   com.adobe.ag.kernel           0x00000001035bb363 0x1035b1000 + 41827

6   com.adobe.ag.kernel           0x00000001035ca0c2 0x1035b1000 + 102594

7   com.adobe.ag.kernel           0x00000001035bb7a2 0x1035b1000 + 42914

8   com.adobe.ag.kernel           0x00000001035b35c7 lua_call + 39

9   com.adobe.ag.substrate         0x00000001037339cd AgLua_callWithAutoReleasePool + 76

10  com.adobe.ag.kernel           0x00000001035bb363 0x1035b1000 + 41827

11  com.adobe.ag.kernel           0x00000001035ca0c2 0x1035b1000 + 102594

12  com.adobe.ag.kernel           0x00000001035bb7a2 0x1035b1000 + 42914

13  com.adobe.ag.kernel           0x00000001035baebb 0x1035b1000 +

 

Participating Frequently
September 21, 2020

How come nothing else crashes it - other intensive apps e.g photoshop don’t crash

Participating Frequently
September 21, 2020

But how come nothing else crashes it? Other intensive apps don’t crash it 

Adobe Employee
September 21, 2020

"Sometimes it works fine. Sometimes it crashes and quits. Sometimes it crashes the whole computer."

 

This is some indication that you possibly have some hardware problem. Check your RAM memory and disk.

Participating Frequently
September 19, 2020

cheers John - now changed

johnrellis
Legend
September 19, 2020

Peter, I strongly recommend you edit your post to remove the email address. (Click the three dots at the top right of the post.)

Participating Frequently
September 19, 2020

Thanks!

 

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]

License: Creative Cloud

Language setting: en-GB

Operating system: Mac OS 10

Version: 10.15.6 [19G2021]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.9 GHz

SqLite Version: 3.30.1

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 501.4 MB (3.0%)

Virtual memory used by Lightroom: 5,796.3 MB

Memory cache size: 55.6MB

Internal Camera Raw version: 12.4 [ 555 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 0MB / 8191MB (0%)

Camera Raw real memory: 0MB / 16384MB (0%)

Displays: 1) 3440x1440

 

Graphics Processor Info: 

Metal: AMD Radeon Pro 460

 

The battery was showing as needing a service, so I had it replaced. Also upgraded to latest OS Catalina - but no joy!