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FeedbackCommunityMember
Inspiring
Oct 22, 2019 4:49 PM UTC
Needs More Info

P: crashes on export of JPEG's

Technical Information: Lightroom Classic Version 8.4.1
Operating on an Apple MacBook Pro 2016, 2.6 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3 With macOS Catalina 10.15

Description: Normally exporting jpeg's as I do, and it crashes for no reason. I have to foce quit the application and hard restart the computer for me to be able to boot Lightroom again. Very strange issue. My friend is having the same issue on his older MacBook. This is incredibly frustrating as I need to export many photos....

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    johnrellis
    johnrellis
    Legend
    Sep 18, 2020 8:32 PM UTC

    Please copy and paste the first ten lines from the menu command Help > System Info.

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    pcrymble2
    Participating Frequently
    Sep 18, 2020 8:21 PM UTC

    I have the same problem - I upgraded to Mac OS Catlina and the problem persists. Lightroom crashes when exporting JPGS. Sometimes it works fine. Sometimes it crashes and quits. Sometimes it crashes the whole computer. 

     

    Hardware diagnostics comes back fine. I did ONYX as well so I think permissions should be ok.

     

    HELP!

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    LMCGUST
    Participating Frequently
    Aug 14, 2020 1:25 PM UTC
    Somewhat of a good news... I found a workaround that works. Same sequence as before except that you select 'choose folder later" from the pull-down menu. No freeze-up anymore.  Clearly a bug in Aperture that did not exist before.

    Thanks all for your help, I hope someone from Adobe LRC team is monitoring this forum to bring it back to Adobe.
    Guy S.
     
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    LMCGUST
    Participating Frequently
    Aug 11, 2020 9:10 PM UTC
    It's on and off, in my case about 70% of the time it misbehaves. I have seen it on 10.15.5 and later. I'm currently on 10.15.6 and LRC 9.3. I upgraded to Catalina from Mohave quite late because I wanted to keep using Aperture which I dearly miss it. LRC is good (and faster)  except for this annoying exporting issue.
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    Adobe Employee
    simonsaith
    Adobe Employee
    Aug 11, 2020 7:26 PM UTC
    That's odd. I tried to follow your sequence and I could not reproduce the issue. I am on macOS 10.15.1 and LrClassic 9.3.
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    LMCGUST
    Participating Frequently
    Aug 11, 2020 6:50 PM UTC
    Done that already, full disk access and full file and folder access. Thanks.
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    Adobe Employee
    simonsaith
    Adobe Employee
    Aug 11, 2020 4:07 PM UTC
    Make sure you have grant Lightroom full permission to the parent folders where you are creating the new output folder. Check out https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html. There is likely some error condition happened when "Choosing" the new folder created.
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    LMCGUST
    Participating Frequently
    Aug 11, 2020 2:08 AM UTC
    I use a fusion drive 1 TB internal to the iMac. Not external. Never had an issue with the sequence before until Catalina. Of course if I create the folder in finder before exporting there is no problem. But the point is that Catalina and LRC don’t work well together and something broke. It’s not the hw, it is a recent iMac 27. Quite a few people complain about this exporting issue on different forums. Thanks for your help Carlos. Perhaps Catalina has an issue with fusion drive...

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    FeedbackCommunityMemberAuthor
    Inspiring
    Aug 10, 2020 9:33 PM UTC
     Guy: can you export WITHOUT creating a "directory" first (most Mac users say "folder"). What if you create it in the Finder (in the correct location) first, then just select it with "Choose". If you find that creating it is the issue, it sounds like either a permissions issue, or directory damage, or a hardware issue with the device (external drive?) you're try to export to.
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    LMCGUST
    Participating Frequently
    Aug 10, 2020 8:23 PM UTC
    Good idea, video attached. Not great quality on youtube, so I put the full sequence of actions here. Sequence is:

     insert SD card / launch LRC / import photos / develop / select all developed / right click & select export ... / click choose / create new dir / click create (or cancel) / LRC freezes. See video.
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