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FeedbackCommunityMember
Inspiring
October 22, 2019

P: crashes on export of JPEG's

  • October 22, 2019
  • 55 replies
  • 700 views

Technical Information: Lightroom Classic Version 8.4.1
Operating on an Apple MacBook Pro 2016, 2.6 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3 With macOS Catalina 10.15

Description: Normally exporting jpeg's as I do, and it crashes for no reason. I have to foce quit the application and hard restart the computer for me to be able to boot Lightroom again. Very strange issue. My friend is having the same issue on his older MacBook. This is incredibly frustrating as I need to export many photos....

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    55 replies

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    S
    Adobe Employee
    simonsaith
    Adobe Employee
    August 10, 2020
    A video showing your steps would be helpful. That seems to be an odd moment to hang before the real export work starts.
    L
    LMCGUST
    Participating Frequently
    August 10, 2020
    one observation: the freeze happens after the new directory has been created using the "choose" button in the export menu (before pressing the final "export"  button)
    L
    LMCGUST
    Participating Frequently
    August 10, 2020
    Yes, I installed the Catalina version. I ran the scripts in the maintenance tab with the default selections. No change. I also ran disk doctor / first aid from Apple. LRC has full-disk access in system preferences. No change. It really look like an issue with LRC itself, wouldn't you say? Never had this issue with 10.14. Do you have any other recommendations Carlos?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 9, 2020
    Guy: did you run Onyx, as I suggested above in my comment?
    L
    LMCGUST
    Participating Frequently
    August 9, 2020
    false hope. It started again. I really hope Adobe get their act together on this issue. I can confirm that no core dumps are generated in /cores:

    27:cores Guy$ ls -lra

    total 0

    drwxr-xr-x  22 root  admin  704 25 Jul 23:08 ..

    drwxr-xr-x   2 root  wheel   64 29 Feb 01:11 .

    27:cores Guy$ 


    L
    LMCGUST
    Participating Frequently
    August 9, 2020
    I had the same problem on LR Classic when I upgraded to Catalina  from 10.14. Very very frustrating, 75% LRC freezes when exporting, no matter the number of files to export. Always had to do a FORCE QUIT to recover. I tried the trick of resetting the LRC preferences as explained by Carlos Cardona above and so far it seems to do the trick. If it happens again, i'll report back.
    Guy S.
    riccardod84976344
    riccardod84976344
    Participant
    January 8, 2020
    I found a crash of Lr ar 1:58 AM but I didn't use the Mac, and Lr was opened
    S
    Adobe Employee
    simonsaith
    Adobe Employee
    January 7, 2020
    On macOS, launch the console app, on the left pane, there is a Reports category on "Crash Reports", find the most recent Apple crash report and see what it says. 
    riccardod84976344
    riccardod84976344
    Participant
    January 7, 2020
    Just a minute ago Lr crashed, while I worked on the developed mode and without an Adobe dialog but only an Apple dialog
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    January 7, 2020
    FWIW, my iMac was randomly rebooting (not just in Lightroom) and it passed the Apple Hardware Test... but when I came to do a clean OS install, I tried to format the internal drive and even that rebooted itself. I was eventually able to reformat by booting from the recovery partition and it's behaved perfectly ever since.
    Victoria - The Lightroom Queen
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