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October 22, 2019

P: crashes on export of JPEG's

  • October 22, 2019
  • 55 replies
  • 700 views

Technical Information: Lightroom Classic Version 8.4.1
Operating on an Apple MacBook Pro 2016, 2.6 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3 With macOS Catalina 10.15

Description: Normally exporting jpeg's as I do, and it crashes for no reason. I have to foce quit the application and hard restart the computer for me to be able to boot Lightroom again. Very strange issue. My friend is having the same issue on his older MacBook. This is incredibly frustrating as I need to export many photos....

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    55 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 7, 2020
    I would agree with Victoria. The symptoms you describe sound like a hardware failure. It might be prudent to have your machine checked out. 
    Rikk Flohr: Adobe Photography Org
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    January 7, 2020
    System reboot sounds more like a hardware or low level OS issue.
    Victoria - The Lightroom Queen
    riccardod84976344
    riccardod84976344
    Participant
    January 7, 2020
    A lot of crashes... sometimes an apple dialogs , rarely an adobe one, the most of the time nothing or a system reboot
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 6, 2020
    That sounds like an Application Hang and not a crash.  If you export to the local drive does it hang?
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    January 6, 2020
    Hi Rikk, the crash returns repeatedly when I export to jpg. The first few pictures are exported, and then LR hangs. The access to the external SSD (Samsung) is also stalled and only returns after restart of the computer. There's no crash dialog.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 6, 2020
    I do find a single instance of a crash report for your email that you used on this forum.  Have you experienced more than one crash?  Do all of the crashes show an Adobe dialog or are some of the Apple dialogs?
    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 6, 2020
    Ernst, I find no crash reports submitted against the email address with which you're using on this forum. Is your Adobe ID different? Do you receive a crash dialog? Is the dialog Apple's or Adobe's? 
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    January 5, 2020
    Same problem here! LR9 crash without dialogue while exporting to jpg. MacBook needs to restart. Catalina 10.15.1
    riccardod84976344
    riccardod84976344
    Participant
    January 5, 2020
    Same problem! I hade the same problem month ago before upgrade to Catalina, I had Lr 9 and MacOS High Sierra. After updated to Catalina the problem was solved until today after 5 days on inactivity on my mac, the problem return.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 23, 2019
    Would it be possible to get your Mac in the non-responsive state and then grab a process sample to send to us?
    See: https://discussions.apple.com/thread/7959486
    Rikk Flohr: Adobe Photography Org
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