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Inspiring
October 22, 2019

P: crashes on export of JPEG's

  • October 22, 2019
  • 55 replies
  • 700 views

Technical Information: Lightroom Classic Version 8.4.1
Operating on an Apple MacBook Pro 2016, 2.6 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3 With macOS Catalina 10.15

Description: Normally exporting jpeg's as I do, and it crashes for no reason. I have to foce quit the application and hard restart the computer for me to be able to boot Lightroom again. Very strange issue. My friend is having the same issue on his older MacBook. This is incredibly frustrating as I need to export many photos....

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    55 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    October 22, 2019
    Onyx for Catalina is out! https://www.titanium-software.fr/en/onyx.html

    Download it, run it, people with crashing Macs!

    In Onyx run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc. If you don’t know what something is, look it up, or just deselect it, then hit Run Tasks. After it's done it will ask for a reboot.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 22, 2019

    Maybe it's a corrupted preference in your Username/Library folder? To reset your LR preferences: 

    1. Close Lightroom. 

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 

    3. Overwrite the Preferences when prompted by the dialog. 

    4. Close Lightroom. 

    5. Restart Lightroom. 

    Go to your Lightroom Classic Preferences (in the LR menu) and go over them and reset any that got changed from the way you want them. When I did it there weren't many changes that I needed to reset.

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 22, 2019
    Lightroom is not crashing. It's just freezing up on Mac and It doesn't generate a crash report because you have to literally restart the computer for it to reboot the application. Haven't found any way around this.
    S
    Adobe Employee
    simonsaith
    Adobe Employee
    October 22, 2019
    Did you submit the crash log to Adobe? Is it a crash or a hang? Does it happen on any set of photos? Is this new? Does Lr crash during export before upgrade to Catalina? Does 

    Have you checked your hardware RAM/disk? I could very well be a hardware issue it seems.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 22, 2019
    Will

    I am finding no crash reports under your email address you've registered at this forum.  Are you getting a crash dialog? Is it an Apple dialog or an Adobe dialog?  Are you submitting the report with your email? Do you use a different email than that with which you registered here?
    Rikk Flohr: Adobe Photography Org
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