P: Crashes on Import or Export

Please try the release from yesterday (10.1) and see if you are still seeing the crashes. Please fill out the crash reports if you do so we can see the reports on our end.

Thank you!

Cathlenie,

I am not able to share information about internal workings of Prerelease on a public forum.  I will send you a private email with answers to your questions. 

Can you tell me what type of 1:1 tech support I will receive?

Hi Rikk,

There is zero information in that email about what type of help I will receive if I "accept" being a "tester" of the unreleased update. It just thanks me for accepting & asks me to agree to their terms. It doesn't even explain what I am actually agreeing to- and what I will get in exchange. 

Because I have had many weeks of issues and crashes with zero tech support- I am concerned that "testing" an unreleased LR update with no 1:1 communication or support from Adobe will get me into a worse situation than I am in now- and I will further struggle to deliver client work on time. 

If Adobe is personally reaching out to me about my specific issues lasting many weeks- why isn't any of that clear in the email? As well as what protections I will receive? I am needing to make sure I am protecting myself from being a guinea pig for further Adobe issues without receiving any tech support. 

The email you received from the team was specific to you and not generic. They are inviting you to an area where you can test a version of Lightroom to see if it fixes your crashes.  The information is found at the forum after accepting the link. 

If you do not wish to participate, that is your option. 

I have not received a "private email from the team" or any communication from support in the 4+ weeks I have been having issues with LR software. Unless you are referring to the generic email I received this morning from Adobe thanking me for agreeing to be a "tester for Lightroom"- which I did not agree to do- nor was I given any information about. 

Cathlenie,

You should have received a private email from the team regarding this yesterday.  Please let me know if you did not. 

Still looking for assistance with all these issues I have with Lightroom everyday. To be clear- all of these crashes started happening a month ago when I was still running 9.4. Crash logs did NOT pop up then- and still do not pop up more than half the time LR crashes. This is why you wont find crash logs for these issues when I was running 9.4

I updated LR to 10.0 and the issues continued ( and do not always give me a crash log option when the system crashes) so I am not confident a 10.1 update will resolve issues happening before 10.0 that Adobe hasn't yet acknowledged. 

This is absurd. It is the height of wedding editing season and I cannot use your software because it is full of bugs and you have provided ZERO support and are saying there is no eta on the issues being fixed?!?! This is completely unacceptable for a company of your caliber. 

The team is continuing to evaluate related crash reports and plans to release an fix in the next update. There is no ETA I can share at this time.