P: Crashes on Import or Export

Hi Rikk,

Its been 8 days since you updated this thread - and I am still having the same problems. I can only cull in about 15 minute chunks before having to shut down Lightroom and save my work before the program crashes. I literally cannot work this way and need your team to help me remedy the problem. It's been 2 weeks since I started this thread- and nothing from anyone at Adobe. I cannot pay for (let alone rely on) a software that crashes without any help from your support team. Myself and many photographers have put a lot of trust in your software- and to leave a customer stranded for 2 weeks without support does not earn that trust. How can I get support on this issue?

The team is still evaluating. When I have an update, I will post to this thread. 

I am still struggling to use Lightroom and my client deadlines are being pushed back because of it- still waiting on some advice and troubleshooting from your team 6 days later.

Here is what's new: yesterday I stuck to editing only 20 images at a time and exporting only 10 images at a time. It was incredibly time consuming but I only had a couple of LR crashes/computer restarts. Today I tried to export 30 images at a time and it worked without crashing- while previous days this would have crashed the system. I then tried opening a new catalog and importing my latest shoot into the new catalog from my internal hardrive using the "add" button. The import worked without crashing - but when I tried to export 200 images my computer restarted and I never got a LR crash report (which happens quite often). When I opened LR back up- my previous import into this new catalog didn't save apparently. I have now deleted the new catalog - and I am stick knowing what to tell my clients waiting for their galleries. 

Greetings Cathlenie,

I can now see crash reports under your address.  I've asked the engineering team to review the crash report and respond. 

Four days later and I am still waiting on a response. Here are some updates- I have finally received and filled out several crash forms for LR. I only get the option of filing out a crash report about 1/4 of the times that either LR crashed or my computer restarts- so this is something Adobe should note and probably not be the first or only thing a tech worker asks for. 

LR is now either crashing or my whole computer is restarting even when I cull images (add star ratings) so the issue has moved beyond just issues with importing and exporting. I also imported all the images off two memory cards onto both the internal drive of my laptop and an external drive for safety without any issues at all. This was a total of 46.06 gb of files 1,774 images. The entire process took about 30 minutes and I had zero issues. My computer did not restart once. I was not running LR at all during this process. Then- I tried importing thes new images from my internal drive into LR using the "add" option in the import dialog. My entire computer restarted after about 15 seconds of doing this. When I rebooted and opened LR again- the images had successfully imported though. This tells me that there is not an issue with my hard rive or my computer or memory cards.

It has only been crashing when I export or import images..not when editing. But I have figured out that I can export 10-15 images without a problem... expect today I successfully exported 80 images. I can import only around 100 images before it crashes...and today it started crashing when editing too. So it doesn't seem to be consistent anymore.

Hello. I still haven't heard back from you or anyone about this issue. I did just get off the phone with Apple and they spent almost an hour troubleshooting and restarting my computer and determined that it is definitely an Adobe or Lightroom issue not an issue with my computer or their software. I am really needing to resolve this- as it has completely stopped me from being able to work and deliver images to my clients. Here is another dialog box that popped up today when troubleshooting with Apple. I did fill out the box and put this email address... please note that this box appeared quite late after the LR crash so it's possible that is why you don't have record of this crash previously.