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cathlene17678171
Known Participant
Oct 29, 2020 4:44 PM UTC
Open for Voting

P: Crashes on Import or Export

I am running Lightroom Classic 10.0 on a MacBook Pro (macOS Catalina version 10.15.7) and Lightroom keeps crashing when importing or exporting images. I’ve made sure I am running the latest software and updates, I’ve tried restarting my computer multiple times, I’ve reset my LR preferences and the catalog I’m using was optimized today. This issue started happening when I was still running LR 9.4 and then I updated to 10.0 and nothing changed. What can I do? I’ve never had this happen before today.

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cathlene17678171Author
Known Participant
Oct 30, 2020 3:41 AM UTC

Filing out the crash report? I was only asked if I wanted a report sent and selected yes. My email address is: c........@yahoo.com and I did not receive an email that you had left a response to my post- I needed to manually check here. So I wonder if my account details are not entered accurately? I have included three different screenshots of the boxes that have popped up upon crash.

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Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Oct 29, 2020 5:07 PM UTC

We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe or Apple?

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Rikk Flohr: Adobe Photography Org
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