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amcd53
Participating Frequently
February 13, 2018

P: Crashing During Sync

  • February 13, 2018
  • 24 replies
  • 650 views

Lightroom 7.2 is crashing when syncing.  I have to stop syncing (it has about 9,000 synced images with 2,000 pending) to avoid crashing.  I deleted my entire syncd library and have been rebuilding it in batches.  The problem was there before 7.2 upgrade today but still it happens.  There are no sync errors.  It is very frustrating.  Please help.

Part of Crash report:


Process:               Adobe Lightroom Classic [11405]
Path:                  /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/MacOS/Adobe Lightroom Classic
Identifier:            com.adobe.LightroomClassicCC7
Version:               Adobe Lightroom Classic [1156743] (7.2)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Lightroom Classic [11405]
User ID:               501


Date/Time:             2018-02-13 13:41:21.502 +0000
OS Version:            Mac OS X 10.13.2 (17C205)
Report Version:        12
Anonymous UUID:        EE5F16CC-28CD-D041-05A1-ADEF36818178




Time Awake Since Boot: 170000 seconds


System Integrity Protection: enabled


Crashed Thread:        12  Worker Thread


Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_MEMORY_ERROR at 0x000000015cf0d000
Exception Note:        EXC_CORPSE_NOTIFY


Termination Signal:    Bus error: 10
Termination Reason:    Namespace SIGNAL, Code 0xa
Terminating Process:   exc handler [0]


VM Regions Near 0x15cf0d000:
    mapped file            000000015cf05000-000000015cf0d000 [   32K] rw-/rwx SM=PRV  Object_id=13232487
--> mapped file            000000015cf0d000-000000015d3b9000 [ 4784K] r--/rwx SM=COW  Object_id=11ba4287
    MALLOC_LARGE           000000015d3e3000-000000015d577000 [ 1616K] rw-/rwx SM=PRV  

    24 replies

    S
    sConcept
    Participant
    February 15, 2019
    Alan, Thomas, has there been any resolution to your sync issues? I've been experiencing similar problems w/ LR Classic CC since ver. 7.5.
    T
    Tom512365
    Participating Frequently
    November 21, 2018
    Thanks for you feedback, I have been incontact with someone from Adobe directly but so far no luck with finding a solution and now I have anyway a much bigger problem because I am not able to upload a book to blurb and I am quite stressed about that .... but thats another thread. 😞
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    November 21, 2018
    Thomas, since you have access to a prerelease program, use the prerelease forums to talk directly to the engineers so they can help figure out what's going wrong (and note that the NDA you signed means you shouldn't really be talking to about prerelease software in a public forum...)
    Victoria - The Lightroom Queen
    T
    Tom512365
    Participating Frequently
    November 20, 2018
    Hi again,

    I guess there no more hope that will can be fixed so I am not sure what to do. Without being able to sync to LR cc I cannot create any online collections etc. I am just finished with a big project and really happy that I managed to finish considering also the problems with the book module from another thread but actually I had the plan now since I am done with this work to create some collections for sharing etc but unfortunately I guess I have to forget about that.

    The last weeks I really wished I had stayed with LR 4

    Regards,
    Thomas


    T
    Tom512365
    Participating Frequently
    November 17, 2018
    Hi,

    I have just tested the latest LR 8.1 built I was invited to test in order to solve the crashing during sync issue. Unfortunately it was exactly the same problem also with this version, LR crashed immediately when the sync was activated.


    I have sent in the crash report with a comment that this was a test of the latest 8.1 version.


    Thanks for looking into this but unfortunately it did not help.


    Regards,
    Thomas
    T
    Tom512365
    Participating Frequently
    November 12, 2018
    Hi again,

    are there any news regarding this problem? Has anyone else tested this new version?

    Regards,
    Thomas




    T
    Tom512365
    Participating Frequently
    November 9, 2018
    Hi and thanks for inviting me to the beta testing program, perfectly fine to assist in finding a solution for this problem.

    I have just installed the latest provided version but the problem was exactly the same, LR crashed immediately when the sync was activated.

    I have submitted the crash report with a comment in it that it was from my test of the 8.1 beta

    Thanks and Regards,
    Thomas
    T
    Tom512365
    Participating Frequently
    November 9, 2018
    I could send you my email address dif you like or I can also right now submit a new crash report, it crashes immediately when I switch on the sync so just let me know
    S
    Adobe Employee
    Sreenivas R
    Adobe Employee
    November 9, 2018
    OK. Will try to search by other means
    T
    Tom512365
    Participating Frequently
    November 9, 2018
    Hi and thanks for looking into this.

    what do you mean by "email id" should I post my email address here?

    the crash reports were sent automatically by LR after it crashes so I didnt need to specify any mail address, I assume it get it from my creative cloud account


    Regards,
    Thomas
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