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amcd53
Participating Frequently
February 13, 2018

P: Crashing During Sync

  • February 13, 2018
  • 24 replies
  • 650 views

Lightroom 7.2 is crashing when syncing.  I have to stop syncing (it has about 9,000 synced images with 2,000 pending) to avoid crashing.  I deleted my entire syncd library and have been rebuilding it in batches.  The problem was there before 7.2 upgrade today but still it happens.  There are no sync errors.  It is very frustrating.  Please help.

Part of Crash report:


Process:               Adobe Lightroom Classic [11405]
Path:                  /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/MacOS/Adobe Lightroom Classic
Identifier:            com.adobe.LightroomClassicCC7
Version:               Adobe Lightroom Classic [1156743] (7.2)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Lightroom Classic [11405]
User ID:               501


Date/Time:             2018-02-13 13:41:21.502 +0000
OS Version:            Mac OS X 10.13.2 (17C205)
Report Version:        12
Anonymous UUID:        EE5F16CC-28CD-D041-05A1-ADEF36818178




Time Awake Since Boot: 170000 seconds


System Integrity Protection: enabled


Crashed Thread:        12  Worker Thread


Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_MEMORY_ERROR at 0x000000015cf0d000
Exception Note:        EXC_CORPSE_NOTIFY


Termination Signal:    Bus error: 10
Termination Reason:    Namespace SIGNAL, Code 0xa
Terminating Process:   exc handler [0]


VM Regions Near 0x15cf0d000:
    mapped file            000000015cf05000-000000015cf0d000 [   32K] rw-/rwx SM=PRV  Object_id=13232487
--> mapped file            000000015cf0d000-000000015d3b9000 [ 4784K] r--/rwx SM=COW  Object_id=11ba4287
    MALLOC_LARGE           000000015d3e3000-000000015d577000 [ 1616K] rw-/rwx SM=PRV  

    24 replies

    Show previous replies
    S
    Adobe Employee
    Sreenivas R
    Adobe Employee
    November 9, 2018
    Hi Thomas,

    what is email id you specified while submitting the crash report? It would help us trim down to your reports. If it is due to corrupted files as reported by other users it would help in narrowing it down.

    Thanks
    S
    Adobe Employee
    Sreenivas R
    Adobe Employee
    November 6, 2018
    Hi,

    Thanks for submitting the crash reports. We are looking into the sync issues and crash.

    Thanks
    T
    Tom512365
    Participating Frequently
    November 6, 2018
    Hi again,

    I really hope there will soon be a solution for this problem.

    Have tried yesterday again to switch the sync back on and when I did actyually LT stayed up for a couple of minues and was actually syncing but then it crashed again, anyway this was the longest time without crashing I had since this problem appeared. 

    After that when restarting LR it was again as before, crashing just after 10sec or so every time so had to switch the sync of again.

    Crash reports were sent in and I am really hoping for help.

    Regards,
    Thomas



    T
    Tom512365
    Participating Frequently
    November 4, 2018
    Thanks a lot for your answer, yes I have submitted several crash reports.

    Regards,
    Thomas
    F
    FeedbackCommunityMember
    Inspiring
    November 4, 2018
    Hi,

    if you have submitted the crash reports we will take a look and report back here.

    Thanks
    T
    Tom512365
    Participating Frequently
    November 3, 2018
    In case someone has found a solution for this problem could you please let me know.

    I have no movies in my collections and my LR is crashing every time I open it when the sync is activated.
    T
    Tom512365
    Participating Frequently
    November 2, 2018
    It seems I have sort of the same problem with the latests LR version, have already sent in several crash reports. Has anyone found a solution for this?

    The problem appeared first when I activated the sync of one rather bigh collection with about 2000 pictures since then LR crashes aber 10sec after starting it every time it starts. The only possibility to keep it running is to switch of sync completely.

    This is a really big problem for me, I hope someone can help.

    Regards,
    Tom



    A
    amcd53Author
    Participating Frequently
    February 15, 2018
    Thank you Mark. Will have a look for video.
    F
    FeedbackCommunityMember
    Inspiring
    February 15, 2018
    I just found a problem with movies being present in my catalog ☹this is new in 7.2
    Lightroom doesn't crash but freezes up in my case.
    A
    amcd53Author
    Participating Frequently
    February 15, 2018
    Hi Jeffery,
    Are you able to comment on this problem.  I have removed lrdata and resyncd but still stops and crashes.  I cannot see what is causing this.  I have deleted the entire dataset in the cloud and rebuilt but it still crashes.  Also deleted images in the upload queue.  all to no avail.
    Can you please advise about possible solutions.  It is very frustrating.  
    Thank you
    Alan
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