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eschurr
Known Participant
Oct 20, 2021 4:52 PM UTC
Needs More Info

P: (Customer specific) LR Classic showing inconsistent details about synching with LR Mobile

When I click on the cloud icon in the upper right hand of LR Classic it says it is synching 1,759 photos.  If i click on the gear icon and go to the sync dialog it says it is syncing 25 photos.  It's been saying this for many weeks. I can't figure out what photos it's syncing (or not) and what is going on...?

 

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Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Dec 13, 2021 3:56 PM UTC

The but is still open but I will have to see if the team can provide an update.

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Rikk Flohr: Adobe Photography Org
Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Oct 21, 2021 12:23 PM UTC

Log in with your Adobe ID at https://lightroom.adobe.com

Do you have a Sync Issues folder as shown in this image?

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Rikk Flohr: Adobe Photography Org
eschurrAuthor
Known Participant
Oct 21, 2021 1:07 PM UTC

Thank you for your reply.

I don't have a sync issues folder, as you can see in this photo.

 

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Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Oct 21, 2021 1:26 PM UTC

That indicates that problem is likely in Lightroom Classic locally.

How many images show in your All Synced Photos collection in the Catalog panel of the Library module?

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Rikk Flohr: Adobe Photography Org
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