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Known Participant
October 20, 2021

P: (Customer specific) LR Classic showing inconsistent details about synching with LR Mobile

  • October 20, 2021
  • 32 replies
  • 4021 views

When I click on the cloud icon in the upper right hand of LR Classic it says it is synching 1,759 photos.  If i click on the gear icon and go to the sync dialog it says it is syncing 25 photos.  It's been saying this for many weeks. I can't figure out what photos it's syncing (or not) and what is going on...?

 

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32 replies

Rikk Flohr_Photography
Community Manager
March 7, 2022

The team has requested a new set of logs - is it possible for you to supply those again?

Rikk Flohr: Adobe Photography Org
eschurrAuthor
Known Participant
February 24, 2022

Thank you.

Rikk Flohr_Photography
Community Manager
February 24, 2022

I haven't forgotten you.

I have asked the team for the next step and am standing by waiting for an answer.

 

Thanks for reminding me that the last request was unanswered. 

Rikk Flohr: Adobe Photography Org
eschurrAuthor
Known Participant
February 24, 2022

Rick, are you still with me on this issue? i really appreciate your help.

eschurrAuthor
Known Participant
February 1, 2022

..and now LR is back to saying it is syncing 1.758 photos like it did when we first started!  and it's been saying this for many days...

 

 

 

eschurrAuthor
Known Participant
January 20, 2022

That is correct... at least for now!

Rikk Flohr_Photography
Community Manager
January 18, 2022

So, if I read this correctly the only thing wrong is the All Synced Photos count in the Catalog panel or am I missing something else?

Rikk Flohr: Adobe Photography Org
eschurrAuthor
Known Participant
January 17, 2022

i did some digging and it looks like things stilla aren't right.

LrClassic tells me in the actvity area that everythign is cynced, but...

1.  it says that i have no photos synced with LrM, but as you can see from the screen shot of my mobile phone that i have over 38K photos synced.

2.  The collecitons that i have synced with LrM albums don't show the sync icon, but the screen shot from my mobile phone clearly shows that there collecitons being synced.  Note that the number of photos is inconsistent between LrClasssic and LrM (I highlighed the collection called "All photos for LrM (green)"

 

 

 

 

eschurrAuthor
Known Participant
January 17, 2022

i just checked for the first time in a month and it says that everything is synced.  I don't know when it was resolved (or if it is truly resolved becuase this has happened before). Let me give this a little time and I will report back. Thank you!

Rikk Flohr_Photography
Community Manager
January 17, 2022

I've now heard back from the engineer, and he is asking for your current sync state - exact number showing and a new updated set of logs. Can you provide these again?

 

Thanks. 

Rikk Flohr: Adobe Photography Org