I have talked to Adobe tech support 3 times and they say their engineers are working on it and am waiting to hear back ...but they appear to not know why this is happening ...getting very frustrated

I am assuming there is a bug in version 14 they need to fix but don't want to come out and say that.

mikelmags

Participating Frequently

got the same issue, happened to me while i was on the job.. sucks big time. tried everything and different mac computers

mikelmags

Participating Frequently

Issue:

Adobe Lightroom 14.0.1
OS: Mac OS Sequoia 15.1.1

Steps to reproduce:

Export a group of photos as slideshow

Expected result:

Slideshow exported

Actual result:
Exporting stuck at 20% more or less. Does not finish even if left for hours.

jane-e

Community Expert

@mikelmags

I've moved your post from Photoshop to the Lightroom Classic forum

Jane

mikelmags

Participating Frequently

thanks, i must have not checked when i posted

D

defaultoh2pus446z9h

Participant

I have no problem to export slideshow video before I update lightroom to 14.0.1 (MacBook Pro 2023 M2 Max chipset) but I have the same problem now the progress bar is stopped at 10%. I try the slideshow which work before but it didnt work now. I try to delete those files as Sameer K said but I cannot find both files in my Users folder

/Users/<UserName>/Library/Application Support/Adobe/dynamiclinkmediaserver
/Users/<UserName>/Library/Caches/Adobe/Lightroom/Video/Media Cache

Sameer K

Community Manager

Hey, @Kai Chung33108495c6mz. Welcome to Lightroom Community. I'll help you figure this out.

Does this happen with a specific slideshow? As a test, try using a different catalog from File > New Catalog, beginning with a different set of images and checking if that helps.

If this does not help, a good step to troubleshoot this problem is to reset Lightroom Classic manually. Here's how you can do it:

Close Lightroom Classic.
You can try to clear the DynamicLink Manager (it handles video playback in Lightroom) by following these steps:

For macOS, delete the following on your system:
- /Users/<UserName>/Library/Application Support/Adobe/dynamiclinkmediaserver
- /Users/<UserName>/Library/Application Support/Adobe/dynamiclinkmanager (if exists)
  
  Delete the following to clear Video Cache:
- /Users/<UserName>/Library/Caches/Adobe/Lightroom/Video/Media Cache
- /Users/<UserName>/Library/Caches/Adobe/Lightroom/Video/Media Cache Files
Restart Lightroom Classic.

This reset can often resolve unexpected issues. If the problem persists, feel free to reach out for more help!

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

K

Kai Chung33108495c6mzAuthor

Participant

@Sameer K
it is still sad that I have tried the lastest v14.1.1
the problem still exists!!
progress stopped at 10%!

some ppl down there in the comments said the same problem too after upgrading to 14 up version

I have downgraded to 13, it is totally fine!!

Sameer K

Community Manager

Hey, @Kai Chung33108495c6mz, @keiths7639153, @defaultoh2pus446z9h & @mikelmags. Please share the system info from Lightroom Classic from Help > System info > Copy and paste into a text document > Upload and attach here.

Ensure Lightroom Classic has required permissions on the macOS: https://adobe.ly/4iSXgRz;

Additionally, if you haven't tried this already, try this:

A - Go to File > Create a New catalog with different images.

Or,

B - Right-click on the collection you wish to make the Slideshow with & select Export as Catalog.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

P

PhotoSnapperJ

Participant

Does anyone know why Lightroom Classic 14.0.1 might have stopped exporting slideshows on my macbook pro? It begins the export, then freezes up. This is something have been using daily as part of my workflow. I HAVEN'T CHANGED ANYTHING BUT SUDDENLY IT'S STOPPED WORKING. I've made space, purged cache, un installed, and all images are landscape etc. I cannot find the solution and also cannot find a way to contact Adobe for help!! Losing money everyday for the past two weeks. Woud really appreciate some advice on this.

I'm using Sanoma 14.4.1

Thanks.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.