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FeedbackCommunityMember
Inspiring
October 11, 2019

P: Fails to import photos and stalls out on macOS 10.15 Catalina

  • October 11, 2019
  • 82 replies
  • 1859 views

When attempting to import photos from my Nikon D850, Lightroom Classic states it is importing photos but status bar is not progressing and no photos are being imported. Restarted system and program along with camera and still has issue. This is all been occurring with macOS Catalina 10.15.

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    82 replies

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    J
    jrsherrard
    Known Participant
    October 24, 2019
    Damn. More workflow pain. 
    I've spent many thousands of bucks on Adobe products over the years - when the issues with Catalina became apparent, the least they might have done is send their customers a head's up via email - or a message via the Adobe apps that I pay $30/month for. 
    j

    mayurij42806338
    Adobe Employee
    mayurij42806338
    Adobe Employee
    October 24, 2019
    Hi Melissa,

    Can you share a dropbox link with sample raw images and send it to mayugupt@adobe.com?

    Thanks
    Mayuri
    Antonio Leitao-Marques
    Antonio Leitao-Marques
    Participating Frequently
    October 23, 2019
    I found today exactly the same problem: Lightroom on my Imac is not importing my files after updated with Catalina.
    I was trying to import from a card, not directly from the camera.The card was  a new one ( Ext Pro). I repeated with another card and the same problem happened !
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 23, 2019
    Tried a different card with different images, still doesn’t work.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 23, 2019
    I will try this tonight thank you!
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    October 23, 2019
    A long shot. Go to System Preferences > Security & Privacy > Privacy tab. Unlock the lock at the bottom. Select Files & Folders down the left hand side and make sure Lightroom is listed all of its checkboxes are checked. 
    Victoria - The Lightroom Queen
    mayurij42806338
    Adobe Employee
    mayurij42806338
    Adobe Employee
    October 23, 2019
    Hi Melissa/ Yann,

    Is it possible for you to share the raw images? You can send dropbox link to mayugupt@adobe.com.
    Also if possible, can you try to import images from another sd card? 

    Thanks
    Mayuri
    E
    eyedoc47
    Participating Frequently
    October 22, 2019
    Can I go back to previous mac operating system or should I wait for Lightroom Classic to "adjust"to new Catalina?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 21, 2019
    We tried this as well and still getting the error screen I posted above.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 21, 2019
    It didn’t work but thank you for trying. Still not able to import into Lightroom classic either of the ways that you are normally able. I’m assuming it’s Catalina related. My computer updated on its own and I wasn’t aware it was set to do so.
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