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Inspiring
Aug 14, 2019 3:48 PM UTC
Released

P: Hanging on launch (Mac 10.14.6)

I just upgraded Lightroom Classic from v 8.1.3 to 8.4.  It now hangs. I am on MacOS Mojave version 10.14.6. When reverting to v 8.1.3, Lightroom works fine. Are there compatibility issues with this version of Mojave? Thanks

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89 replies

Rikk Flohr-Retired
Adobe Employee
Aug 15, 2019 3:01 PM UTC
A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the behavior continue after resetting the preferences?
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Rikk Flohr: Adobe Photography Org
Inspiring
Aug 15, 2019 2:54 PM UTC
I followed your instructions but I am still getting the same issue.  Any suggestions?  Thanks
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Rikk Flohr-Retired
Adobe Employee
Aug 14, 2019 9:03 PM UTC
This sounds like a bad install. Reverting to 8.3.1 likely cured the bad install.  You should attempt to reinstall again.

Clean Classic Install ProcedureClose Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom Classic
Restart the computer
Install Lightroom Classic via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes
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Rikk Flohr: Adobe Photography Org
Earth Oliver
Legend
Aug 14, 2019 8:43 PM UTC
have you tried using opt/alt when starting up LR to choose/create a new catalog?
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Inspiring
Aug 14, 2019 7:46 PM UTC
and I restarted after the install.
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Inspiring
Aug 14, 2019 7:45 PM UTC
Here is the info for my Mac:
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Earth Oliver
Legend
Aug 14, 2019 7:43 PM UTC
hmm, could be a GPU issue... which mac and video card do you have?  Did you restart after the install?
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leilas69594917
Participant
Aug 14, 2019 7:33 PM UTC
It is unresponsive and does not open.  Screen shot of activity monitor is below
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Earth Oliver
Legend
Aug 14, 2019 7:32 PM UTC
Hangs, how?
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