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aarons3166988
aarons3166988
Known Participant
April 26, 2018

P: Hanging, requires force quit

  • April 26, 2018
  • 147 replies
  • 2672 views

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

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    F
    FeedbackCommunityMember
    Inspiring
    May 10, 2018


    If I have my TomTom watch connected to my PC which has 3GB of memory or some other memory device that Lightroom cannot read or access, it hangs and freezes the application. My hypothesis is that it's trying to auto-import and there's a missing error handler so it just hangs.
    
    C
    Carmen Ray
    Known Participant
    May 10, 2018
    Hi there. What I did a couple of days ago, was uninstall LR 7.3 and revert back to LR 7.2 I am now able to work again! My livelihood does depend on having LR work, and it was impossible to use 7.3 with the volume of crashes and other issues. They are working on fixing the bugs in a new release but they can't give a release date. If I were you, I would hang in there and go back to LR 7.2 until this is sorted out.... my five cents worth.... good luck
    F
    FeedbackCommunityMember
    Inspiring
    May 10, 2018
    Still having problems with usability on my 2017 iMac.  Last night I made some prints, as it was late I just left the app in Print. Sat down this morning to edit some images. LR will not return to Library - just a constant beachball.  Activity Monitor shows LR using 7.3GB of memory and 106 per cent of CPU.  Only had Mail and Safari running on the machine. Eventually had to close the app with Command Q.
    It is becoming unusable - luckily my liveliehood does not depend on having LR work. Reluctantly looking at alternatives and exiting Adobe.
    F
    FeedbackCommunityMember
    Inspiring
    May 10, 2018

    My LR is crashing but also having trouble loading the cropping function. It freezes on the main display and does not go to the cropping screen. Also sometimes selecting images will freeze and not load the image, sometimes resulting in a crash.

    Running:
    Aus 1080ti 11GB ROG Strix
    Intel i7 4970k
    ROG Maximus VII Ranger
    16GB Ram

    Crash Report

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.3.1" build="[1167660]">
    <time year="2018" month="5" day="10" hour="14" minute="32" second="19"/>
    <user guid="e04bb67c-9e18-4998-849f-b94eaedef8bc"/>
    <system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-AU" ram="16326" machine="Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3998 MHz"/>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0000000015598797">
    <backtrace crashedThread="0">
    <thread index="0">
    <stackStatement index="0" address="0x0000000015598797" symbolname="AgPNGProviderWin::GetProviderType"/>
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    <stackStatement index="3" address="0x0000000015800ED5" symbolname="AgTemperatureTint_load"/>
    <stackStatement index="4" address="0x000000001553C760" symbolname="AgPNGProviderWin::GetProviderType"/>
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    <stackStatement index="6" address="0x000000001553EA6D" symbolname="AgPNGProviderWin::GetProviderType"/>
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    <registerSet>
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    </crash>

    </crashreport>

    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2018


    ... I insert a memory card
    ... I start it when there's a memory card already inserted
    ... I select Import (after restarting it again)
    ... I select Develop.

    Windows 10 - it pops in and out of task manager's Apps Processes list
    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2018
    I've had the same problem being described ever since the update.  Lightroom hangs and I have to use task manager to close it and then restart the program. It's almost always happening after I've left the program for a bit to respond to an email or do something else.  As soon as I pull lightroom back up it hangs.  I did just have it do it while in the midst of culling photos though.  Restarting the computer doesn't seem to change the likelihood of it recurring.  
    C
    Carmen Ray
    Known Participant
    May 6, 2018
    I am just going to add that I have an additional problem. Every time I stick in a fresh memory card I have to shut Lightroom down and restart it because it won't read my memory card if I don't! It is very unpleasant working circumstances, when expensive tools break!
    giovannimalausa
    giovannimalausa
    Participant
    May 5, 2018
    Just replying here to remind Adobe that we're paying for a software that we cannot use.
    Lacking seriousness, from my point of view. Since it is going for so long, it would be honest, from you (Adobe), to refund this month to all your CC subscribers are having this problem. It would be respectful.
    A
    andrewm99048561
    Known Participant
    May 5, 2018
    Just adding a 'me too'.  Seeing this problem since upgrading to the latest version; LR classic just hangs, not responding, after a while.  No specific trigger.  Downgrading to 7.2 now, so I can actually get some work done.
    W
    wireless200
    Known Participant
    May 5, 2018
    Same issue with not-responding here as well ever since 7.3 release and continues with .1 release.  Have tried every possible thing suggested on the various threads.  Have spent a good deal of time tyring to fix this.  Getting pretty annoyed at this point that this issue continues to drag on this long.
    Show more replies
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