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aarons3166988
aarons3166988
Known Participant
April 26, 2018

P: Hanging, requires force quit

  • April 26, 2018
  • 147 replies
  • 2672 views

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

    This topic has been closed for replies.

    147 replies

    Show previous replies
    J
    Jim Garrison
    Inspiring
    May 21, 2018
    Same issue here with 7.3.1

    Based on what I see in ProcessExplorer, the thread named 

        Lightroom.exe!AgViewWin32Window::"default constructor closure"+0xd2d48
    Is stuck in an infinite loop using 100% of 1 CPU.  The stack looks like this:

    ui.dll!AgViewWinMainFrame::OnDeviceChange+0x3f6
mfc140u.dll+0x2c09ec
mfc140u.dll+0x2bfcce
mfc140u.dll+0x2bcf6c
mfc140u.dll+0x2bd344
mfc140u.dll+0x14d471
USER32.dll!TranslateMessageEx+0x29d
USER32.dll!SetWindowTextW+0x277
USER32.dll!DeviceEventWorker+0x602
ntdll.dll!KiUserCallbackDispatcher+0x1f
USER32.dll!SfmDxSetSwapChainStats+0x1a
USER32.dll!GetMessageW+0x2a
mfc140u.dll+0x2a4417
Lightroom.exe!GetAppInstance+0xee8
mfc140u.dll+0x2a4e83
mfc140u.dll+0x2daf97
Lightroom.exe!AgViewWin32Window::`default constructor closure'+0xd2cf3
kernel32.dll!BaseThreadInitThunk+0xd
ntdll.dll!RtlUserThreadStart+0x1d
    F
    FeedbackCommunityMember
    Inspiring
    May 18, 2018


    Lightroom hangs at seemingly random times; Shadow process in Windows Taskbar. Same problem on last two PCs configured similarly, and all Lightroom versions over last two years. Happens regardless of module being used.
    Dell 64-bit Windows 10 PC with Samsung 1 TB SSD for system volume (including Adobe installs and catalog); single Western Digital Green or Gold 4, 5, and 6 TB drives for RAW files (new drives for capacity over time).
    I assume the big drive is going to sleep, but there's no clear sign of that and changes to Intel Drive mgmt to prevent condition make no difference; Power profile for PC is High Performance, never Sleep/ never Hibernate. Upon Lightroom restart, folder that was being viewed during last start is again selected, not folder being at time of crash/hang.
    http://scottkantrowitz.com/wp-content/uploads/2018/05/20171025-LightroomHang.jpg
    F
    FeedbackCommunityMember
    Inspiring
    May 16, 2018
    And yet I am still paying for a program I can not use ... 
    F
    FeedbackCommunityMember
    Inspiring
    May 15, 2018
    I had started a thread with the same locking up while lightroom is idle, and sometimes while importing after going to 7.3, I went back to 7.2 and all was fine, then I tried 7.3.1 and it seemed better, but still have the locking while idle, and when importing!  
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 14, 2018
    Greetings Renato,

    At the top of this thread you can see that the post is marked as "In Progress" This means the developers have identified the issue and a fix is underway. There is no ETA at this point. 
    Rikk Flohr: Adobe Photography Org
    J
    Jim Garrison
    Inspiring
    May 14, 2018
    My issue got merged into this thread but it appears it should not have been merged as my symptoms were different.

    In my case, it appears I might have a hardware problem.  After several hours of troubleshooting, including a couple of "soft" reboots, I decided to do a complete "hard" reboot, i.e. complete power off and restart.  This fixed the issue, so I suspect the USB hardware got itself into a strange state, possibly locked to USB 1 transfer speeds.

    If the problem recurs I'll add to this thread with more detailed symptoms.
    W
    wireless200
    Known Participant
    May 14, 2018
    Has any of you tried calling tech support?  Thinking of doing that.  I have to say it's getting a bit ridiculous at this point.
    J
    Jim Garrison
    Inspiring
    May 14, 2018


    After the most recent update to 7.3.1 the import process is painfully slow, as in taking tens of minutes to populate the import dialog with images.  This used to take a minute or two for a card containing several hundred raw images.  Now, it takes 10-20 minutes for the same card, and the LR UI is unresponsive, as in going gray if you click on it.  The "Cancel" button is still responsive but the process of populating the images takes forever.

    There has been no change to my hardware configuration.

    Asus Z97, Intel i7-4790K, 32GB memory,

    This is completely unacceptable.
    3
    3008reni
    Participating Frequently
    May 14, 2018
    Is there any statement from Adobe, if they could reproduce the problems an working on a fix and when we could expect it? Since weeks LR is crashing/freezing during work an i loss a lot of time. It's simply unacceptable to pay for this piece of software on a monthly base. Meanwhile, I am really thinking to use the time lost with LR's poor performance and crashes and beginning from scratch by switching to Capture One....
    smu95rp
    smu95rp
    Participating Frequently
    May 14, 2018

    I can only add my voice as a me-too here. In fact that was the latest advice I've received from Adobe.

    I am not auto-importing and the problem is unpredictably intermittent. Lightroom Classic just hangs (Not responding) when I attempt to open the Import module. Doesn't matter about USB drives or number of pictures to import because it appears to be the Import module that hangs on start, so it doesn't even get that far.

    Only option is to kill Lightroom, which doesn't actually completely terminate on its own. I can see Lightroom.exe in Task Manager and if I try to terminate it I just get "access is denied". Process Hacker 2 is a little more explicit and says I'm trying to control a process that is being terminated. But it takes about 10 minutes usually to finally clear and I can then re-start Lightroom.

    I think it is more reliable if I go and delete any Temporary Import Data related files from the Profile directory but that may be psychosomatic.

    I do know that the process dies with a new, clean and empty profile. It can hang on first use and it can hang later with or without going to sleep inbetween.

    Problem occurred with the switch to "Lightroom Classic" so seems to be related to one of the changes that were introduced at that time, and appeared to go away for a few weeks until this 7.3.1 update, although the intermittent and not entirely predictable nature of it could explain that.

    FWIW, the system info follows:


    Lightroom Classic version: 7.3.1 [ 1167660 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Business Edition
    Version: 10.0.16299
    Application architecture: x64
    System architecture: x64
    Logical processor count: 4
    Processor speed: 2.5 GHz
    Built-in memory: 8087.6 MB
    Real memory available to Lightroom: 8087.6 MB
    Real memory used by Lightroom: 491.9 MB (6.0%)
    Virtual memory used by Lightroom: 3918.5 MB
    GDI objects count: 959
    USER objects count: 4229
    Process handles count: 2603
    Memory cache size: 1.2MB
    Internal Camera Raw revision: 933
    Maximum thread count used by Camera Raw: 3
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1158MB / 4043MB (28%)
    Camera Raw real memory: 1170MB / 8087MB (14%)
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Displays: 1) 1280x1024, 2) 1280x1024
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

    Graphics Processor Info: 
    DirectX: Intel(R) HD Graphics 530 (22.20.16.4836)



    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
    Library Path: C:\Users\rpolhill\Pictures\Lightroom\Lightroom Catalog-2.lrcat
    Settings Folder: C:\Users\rpolhill\AppData\Roaming\Adobe\Lightroom

    Installed Plugins: 
    1) AdobeStock
    2) Flickr

    Config.lua flags: None

    Adapter #1: Vendor : 8086
    Device : 191b
    Subsystem : 6de1028
    Revision : 6
    Video Memory : 128
    Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: Speakers (USB Sound Device        )
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: 10.0x7
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 16
    GL_ACCUM_BLUE_BITS: 16
    GL_ACCUM_GREEN_BITS: 16
    GL_ACCUM_RED_BITS: 16
    GL_ALPHA_BITS: 8
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 24
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 2048
    GL_MAX_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_UNITS: 8
    GL_MAX_VIEWPORT_DIMS: 16384,16384
    GL_RED_BITS: 8
    GL_RENDERER: Intel(R) HD Graphics 530
    GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 22.20.16.4836
    GL_STENCIL_BITS: 8
    GL_VENDOR: Intel
    GL_VERSION: 4.5.0 - Build 22.20.16.4836
    GPUDeviceEnabled: false
    OGLEnabled: true
    GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior 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