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aarons3166988
Known Participant
April 26, 2018

P: Hanging, requires force quit

  • April 26, 2018
  • 147 replies
  • 2672 views

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

This topic has been closed for replies.

147 replies

Inspiring
June 1, 2018
Geoff,

Yes you can roll back any Creative Cloud application. See this Adobe "How To" app note at:

http://blogs.adobe.com/kevinmonahan/2014/01/29/revert-to-a-previous-version-of-premiere-pro-cc-or-an...

LR Version 7.2 seemed pretty stable. Hope this helps.
Known Participant
June 1, 2018
Imported several hundreds of photos from recent graduations, parties, and weddings. Each batch takes multiple attempts to import as Lightroom locks up with a high CPU condition and never recovers. I let it sit all night long only to come back in the morning to the exact same place in the import.

I use this tool personally, and professionally. These lock ups are preventing me from delivering my work in a timely manner. PLEASE make this a priority to correct. 

Can I downgrade back to a version prior? Is this a possibility with cloud-delivered software?
Participating Frequently
June 1, 2018
Just wondering, how many weeks we still have to wait for the bugfix release...
Rikk Flohr_Photography
Community Manager
June 1, 2018
In progress means we've filed a bug on the issue and the team is working on it. We plan to have a fix in the next update. 
Rikk Flohr: Adobe Photography Org
Known Participant
June 1, 2018
I see this is "in progress".  Does this mean Adobe has been able to replicate the issue?  I sure hope this doesn't fall into the black hole of unresolved issues.
Inspiring
May 29, 2018
Yes, just saw the auto pay on my credit card and thought the same thing.  I'm paying for a product that crashes every time I walk away for a few minutes. 
Known Participant
May 29, 2018
Agree.  What's odd is this problem has gone on so long.  They have a workiing version and two non-stable versions.  Do they not have the in-house expertise to figure out what the difference is with respect to the problem?   At this point I feel, even for us "serious photo hobbyists" a refund or extra month of service is warranted and fair.  Pretty frustrating when a user has to be paranoid about the app at all times when it's running.  It interferes with the creative process.  
Inspiring
May 29, 2018
I am writing to add weight to the issues the Adobe User Community is seeing since the most recent updates of Lightroom Classic CC (7.3 & 7.3.1). I have experienced the following:

1. Hung LR application after importing photos from CF, SD, and USB memories. I have found if I quit LR after an import, eject the memory device, and then restart, LR does not hang. This might be a workaround for some users.

2. The LR application becomes sluggish with extended use. Yesterday I imported 130 photos and developing twenty of them over 3 or 4 hours. LR became slower and slower until it was unuseable. I thought a restart would resolve the problem but it did not seem to. That batch of photos in the catalog process much more slowly than others that were processed in the catalog with earlier versions of LR.

3. There are many more issues reported in this forum including outright crashes since the 7.3/7.3.1 updates with many of them verified by Adobe spokespersons.

I am a serious photo hobbyist and luckily do not depend on Adobe LR for my livelihood. I can only imagine how impactful these issues are for those who do. I have also been a booster for Adobe LR Classic CC and Photoshop CC for a number of years.

During that time I've appreciated and been impressed with the continuous improvements and feature updates to the products. Unfortunately, I've also noticed a decline in quality control with regards to updates. The issues with the 7.1/7.3.1 updates may have set a new low. Maybe it's time for Adobe to consider reducing  the frequency of updates to allow more time for better quality control or put more resources into the QC process.
 
Inspiring
May 29, 2018
Mine crashing whenever leaving lightroom to work on other windows  for an undetermined amount of time (such as the browser or Office). Real pain, as since xmas it takes forever to restart.
Inspiring
May 29, 2018
Hello everybody,
just to testify that it is the same for me since 7.3.1. On my W10, core i7 with 24 Gb Ram Laptop Lightroom is freezing a lot. When idle (several times a day) and sometimes when importing (the task seem frozen the import sometime continue in the background but in the end I still get to kill the Lightroom task to get the control back).  In fact my Lightroom is crashing 2-3 times a day wich is...a lot.

I just reached the Adobe customer service about the problem. After a chat with screen share the tech give me this link encouaraging me to follow the steps.
https://helpx.adobe.com/in/lightroom/kb/optimize-performance-lightroom.html  Ensuring that my Lr wont crash no more. He did not answer to my questions about a global problem with 7.3.1..