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aarons3166988
Known Participant
April 26, 2018

P: Hanging, requires force quit

  • April 26, 2018
  • 147 replies
  • 2672 views

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

This topic has been closed for replies.

147 replies

Participant
April 30, 2018
Hi Sumeet, no specific steps and also not really reproducable. LR simply hangs from time to time, when it's in idle mode, meaning the program is minimized. Sometimes after a few mintues, sometimes maybee after half an our. When I maximize the LR windows from the taskbar again, it's 99% black and on the top left corner, I see all the contet of the full windows, so like it could not "maximize" the content of LR again. Hope you understand. I will to a screenshot when it occurs next time. Also the program is then in "Not responding" mode in task manager and has to be killed. This problem i only have since 7.3 and 7.3.1. The versions before had not this issue.
Jerry Syder
Inspiring
April 30, 2018
This sounds like it may be connected to the crash that's happening with systems where there are USB drives connected that goes to sleep on system idle(or cloud folders that becomes unavailable) that's reported here - https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-7-3-crash-on-eject-sd-card
Adobe Employee
April 30, 2018
Hi All,

This issue isn't reproducible at our end. We would like to try the steps you followed which has made you reach to this state of Lr.

Any specific steps followed ? A video of the same issue happening being sent to us would be much appreciated to investigate further. Also do share your system info with it. 
"System Info" [LR -> Help -> System Info]

Regards,
Sumeet
giovannimalausa
Participant
April 30, 2018
Same problem here, with Lr 7.3.x.
It crashes especially after opening. Some times the window just become 'white' immediately - by itself -, others it seems normal, until I click something on the screen (and yes, the windows become white).
I've never had problems like this, before. I guess it depends on the update.
A fix would be really appreciated (paying for a software that waste your time isn't so cool).
Participant
April 29, 2018
Also having the same issue and have tried all suggestions (external hard drives disconnect, GPU disable, system power settings), all to no avail.  After idle, sometimes no more than an hour, I have to force close it.
Participating Frequently
April 29, 2018
I am still on Lightroom 6, Window 7. I have had this problem with various major versions of Lightroom for years. It happens to me when I start the program. Sometimes startup works just fine. Other times Lightroom will freeze and I need to kill it with Task Manager. Reboot sometimes helps solve the problem.
garryg38872199
Participant
April 29, 2018

Hi, I am also having similar issue's ever since the upgrade.

I have plenty of disk space, plenty of ram (16GB), an i7-7700 processor (none of which are maxed out when I check in Task Manager) and have also turned off the graphics processor.

If I stop doing any processing for anything more than 1 or 2 minutes, when I go back I get the Lightroom is not responding issue, and have to shutdown the application and restart it.

The RAM usage goes up to roughly 40% used by Lightroom when it does this, but not enough to slow the machine down as I can start other applications, such as internet explorer and they all work fine.

This is definitely an application issue with this latest version as it never happened with the previous one.




aarons3166988
Known Participant
April 27, 2018
the attached hard drive being plugged in or not did not matter, also they do not hold any lightroom imported images or files

it never was a problem before 7.3 or 7.3.1

so i doubt it is something inherent to the computer...this seems like an obvious Lightroom problem

i made no changes between 7.2 working well and upgrading to 7.3 and 7.3.1

i have tried the graphics processor thing being on and off and that does nothing

also...i have had my computer set to not sleep without prompting it...also Lightroom hangs in 7.3+ even if the computer is still on (like i said no sleep) and when i am working in another window

it seems highly unlikely it is a sleep setting as it happens when the computer is being used for other tasks and i have it set to never sleep
Known Participant
April 27, 2018
I’m having the same issue and I know two other individuals that also have this problem. Win 10, latest LR 7.3.1.
bob Orsillo
Participating Frequently
April 26, 2018
This might help do a better job explaining than I https://technicallyeasy.net/fix-prevent-hard-drives-from-going-sleep-windows-10/

The more memory i had the more often the drives would go to sleep.   The more often LR and PS would have a issue.  In addition to the above go to Settings / Power and sleep / Additional Power Settings (on the far right) Click High Performance.  Once selected you can go deeper fine turn your settings.