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aarons3166988
aarons3166988
Known Participant
April 26, 2018

P: Hanging, requires force quit

  • April 26, 2018
  • 147 replies
  • 2672 views

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

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    147 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 26, 2018
    Sometimes, drives, either through their own design or Windows settings will go to sleep or spin down to conserve power. I am concerned that a known issue with disconnecting USB devices/Memory cards may be rearing its head here under the guise of a drive sleeping. Let me know how your test goes.
    Rikk Flohr: Adobe Photography Org
    aarons3166988
    aarons3166988Author
    Known Participant
    April 26, 2018
    i do have one attached...i coudl try it with it unhooked...

    but that really isnt a solution is it? just a band aid

    i will try it though

    thanks
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 26, 2018
    Aaron, I tried a test with my Win 10 machine on Lightroom Classic CC 7.3.1. I left Lightroom open for 24 hours leaving it idle the entire time. I didn't experience any issues. It was still responsive. I am extending the idle test for another 24 to see what happens. 

    Do you have any external drives attached to this computer?
    Rikk Flohr: Adobe Photography Org
    aarons3166988
    aarons3166988Author
    Known Participant
    April 26, 2018
    already tried it with and without graphics processor

    i have no need to improve the performance of Lightroom (though the slow import is a bit concerning)...

    it isnt really performance that i'm having a problem with..it is that is keeps hanging and requiring me to force close it
    Rick Spaulding
    Rick Spaulding
    Participating Frequently
    April 26, 2018
    You could try turning off the graphics processor in Lightroom preferences under the Performance tab.

    Here, also is a list of general ways to enhance Lightroom performance:

    https://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.html
    aarons3166988
    aarons3166988Author
    Known Participant
    April 26, 2018
    freeing up memory doesnt do anything for me...but i dont know the underlying problem
    sometimes it hangs after about 5 minutes...other times it can be longer
    F
    FeedbackCommunityMember
    Inspiring
    April 26, 2018
    Same problem on my iMac.  Activity Monitor shows Classic 7.3.1 still eating up loads of memory and increasing while idle.  Is 3.8 GB normal - Photoshop runs at 2.37. Constantly having to either restart LR or free up memory  with CleanmyMac app. 
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