P: Hanging, requires force quit

Aaron, I'm trying to find this attack you mention, because personal attacks are not acceptable here, but all I can see is people trying to get extra information to figure out how to reproduce the problem, so it could be tracked down and fixed. Perhaps you could help me understand what made you feel attacked?

Aaron, I'm trying to find this attack you mention, because personal attacks are not acceptable here, but all I can see is people trying to get extra information to figure out how to reproduce the problem, so it could be tracked down and fixed. Perhaps you could help me understand what made you feel attacked?

And will clarify:

I used to work for a company that I cannot name and I can assure you that they do this.  They also have employees that write fake reviews on all sorts of website--under the guise of being a "customer."  It happens.  And it happens here. 

But "Attack" is too strong.  What they do is when someone raises an issue where the product in question is faulty in some way, they have people get on the forums and argue ad nauseam to try to deflect attention--calling it user error or a problem with your particular computer, etc.  You can notice when someone wants to argue over a product problem that should *clearly* be fixed.  My old boss would have us do this and it was a very big and very very reputable company.  The fact is they all do it.  Especially the largest and most reputable.  I know it for a fact because I have been asked to do it.

And remember, these people (the shills) aren't known publicly to be agents of the company so it doesn't reflect on the company.  And it's often in forums where they go on and on about how the company "doesn't even monitor" the forum (of course, they do)... they want that separation so the company is not impacted or responsible.

Anyway weren't we talking about how Lightroom hangs, hangs, hangs... and then hangs some more?... haha.

And remember, these people (the shills) aren't known to be agents of the company so it doesn't reflect on the company.  And it's often in forums where they go on and on about how the company "doesn't even monitor" the forum (of course, they do)... they want that separation so the company is not impacted or responsible.

"Attack" is too strong.  What they do is when someone raises an issue where the product in question is faulty in some way, they have people get on the forums and argue ad nauseam to try to deflect attention--calling it user error or a problem with your particular computer, etc.  You can notice when someone wants to argue over something that should *clearly* be fixed.  My old boss would have us do this and it was a very big and very very reputable company.  The fact is they all do it.  Especially the largest and most reputable.  I know it for a fact because I have been asked to do it.

I realise some companies do these sort of things, I'm not naive. But I really doubt reputable companies would allow their representatives to "attack" customers on their forums, it's simply not good business. Losing a poorly handled customer is costly. And the word-of-mouth thereafter has a lasting knock-on impact.

Oh, and.... You're Welcome!!!!

Hey JC.  I used to work for a company that I cannot name and I can assure you that they do this.  They also have employees that write fake reviews on all sorts of website--under the guise of being a "customer."  It's happens.  And it happens here.

I guess I've been lucky. I've reported a number of bugs and asked a lot of questions in this and other Adobe forums (and other companies for that matter) and have never been "attacked." In most cases I was helped or learned from the interchange with fellow forum members.

That's been true in this case too. Ideas and concerns have been shared and I'm sure some have been helped thereby. In my case I learned of some viable work-arounds and also assured myself that the problems I was concerned with were not unique to me and my system configuration. And I got a bonus, a laugh over yet another conspiracy theory regarding Adobe shills. Now we all know how to spot them.

Thanks!

I'm not upset at all.  It's not vindictive to say that I will not do Adobe's work for them and help them out.  They've got (hopefully) people on the payroll who's job it is to determine what are the problems with program and them fix them.  Well, they used to have these people, anyway--maybe not so much anymore and that is why the problem persists.  Did they offer you the beta "fix"?.... did it work?