P: Import iPhone to NAS folder hangs

Forum|Forum|6 years ago
December 23, 2019
32 replies
1090 views

My current setup is a MacBook Pro 15 Mid 2012 with Catalina 10.15.2 and LR Classic 9.1. The LR catalog is on the local disk (SSD). The images itself are on a Synology NAS connected via SMB. When I try to import photos from my iPhone 6s Plus, LR lets me select the pictures and correctly detects duplicates in the catalog (which are then grayed out). When I start the actual import though, LR just hangs forever. Cancelling the import works and then I get the message that there was either a read or write error.

Strangely the following works reliably:

- Importing from the same iPhone to a local folder (so it cannot be an iPhone problem)

- Importing from a local folder to the shared folder on the NAS (so it cannot be a NAS problem)

What is NOT working is the combination of importing from an iPhone directly to a NAS folder.

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Mccool882

Participating Frequently

Thanks for digging through manuals!

That is a portable dongle! I've got a stone dock so i can be hardwired with additional monitors and supply power with 1 cable to my mac. It's a nice set up for a desk.
https://www.brydge.com/products/tethered-dock

johnrellis

Legend

Most cameras appear as a "mass storage volume" (i.e. an external disk) when you connect them with a USB cable. They appear in the Files section of LR's Import window, and you can import over the cable, avoiding all the bugs with the PICT protocol (including this bug).

But I just read the Canon EOS R manual and didn't see any reference to accessing it as a mass storage volume, and according to this post, unlike other manufacturers, Canon has never supported that:
https://www.fredmiranda.com/forum/topic/1612878/0#14981949

I use this tiny USB-C card reader ($12.99) with my Macbook:
https://www.amazon.com/gp/product/B07NW8RPYN/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

(Apple loves removing ports from their devices to make them svelte, thus expanding your carrying case with dongles, converters, cables, etc.)

M

Mccool882

Participating Frequently

This is a bit annoying that Lightroom isn't able to write files to my network connected drive via usb. I just tried Canon's EOS Utility 3 and it has no issues, but I do lose the ability to know what I have already imported. Not a big deal since lightroom uses xml like sidecar files for edits, so importing the exact same name to the same folder will not cause any issues. I can just delete those from the card that I have already imported.

I've got a raid 1 where I'm storing the images so I am 99% sure I won't lose any images.

Unfortunately I don't see the camera listed in the Files section of lightroom. It's only listed under devices.

I think my best options are to use an SD card reader when I can but that requires an adapter for my macbook with usb-c only. Next best is to set up lightroom and the EOS Utility 3 to import using the exact same directory structure and naming convention to prevent duplicates. It will just overwrite the same image which isn't that big of a deal. All of this is just to make sure that I have all images off my camera and as few duplicates as possible. Managing duplicates is a pain and waste of time.

F

FeedbackCommunityMember

Inspiring

You may be right, but Mac USB connections have been flaky dough since the start. It's the old stupid "unplug it and find another port" strategy for fixing it!

johnrellis

Legend

"I was trying to use the usb-c port and cable to import the files. Using an sd card reader works perfectly."

There are a number of bugs with importing via a USB cable that have been around for many years, and it appears that Adobe has no plans to fix them. At least one of the root causes is probably that importing via a USB cable involves the PICT protocol (or its successor), and old industry standard whose implementation by Windows and/or Mac may be buggy.

You could try importing from the cable-connected camera via the Files section in the Import window rather than the Devices section. I believe that avoids the use of the PICT protocol.

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Mccool882

Participating Frequently

I was trying to use the usb-c port and cable to import the files. Using an sd card reader works perfectly.

My work blocks me from using the sd card reader my main computer so I'll just have to use another computer in my home for importing my photos.

Thanks for the tip!

johnrellis

Legend

Are you importing via a USB cable? If so, try using a card reader instead.

M

Mccool882

Participating Frequently

I am using Lightroom Classic 9.2.1 on a OS X 10.15.5. I want to import images directly from my Canon EOS R to my QNAP NAS. I am running QTS 4.4.2.1320.

I have no problem reading photos on my NAS into my catalog which lives on my local hard drive.

When importing using the lightroom import dialog, the import process can create subdirectories on my NAS but hangs when writing the files. Nothing happens. So I click the 'x' icon to cancel the import and get an error message that

The following files were not imported because they could not be read or the destination folder is not writable.

A

Anonymous

Thank you. Nice to see that finally someone is taking this seriously - even though it took about four months for this to happen and I am a paying customer... I had a problem with a product from Apple yesterday and could actually speak to a human being and report a bug the same day...