P: Import iPhone to NAS folder hangs

Yep, I have replicated a problem on my own machine and put it into the internal bugbase.

Thank you Victoria.  By "verified and bugged internally," do you mean that you have seen the same problem or that you have replicated the problem?  Alternatively, do you mean something else?  Forgive me, I'm somewhat computer-savvy but not tremendously so.  And from a software standpoint, I'm a consumer. . . definitely not a programmer.

I've verified and bugged internally.

Sarah and Georg, 

I have the exact same problem and have been struggling with it for a long time.  It is a laborious process to get pictures off my iPhone 6S+ and onto my Western Digital NAS.  I have tried it from a Mac and from a Windows 10 machine.  I experience the same problem on both.  The only reason I continue to use Lightroom is because I really like knowing it is not importing duplicates.  

Here's what happens:  it will start importing, and then just stop.  When I say "stop," the import screen remains open and I'm looking for more pictures and videos to appear as imported.  Those pictures and videos never appear - the import process just hangs. I eventually cancel it and it gives me the same message each time listing all of the pictures it couldn't import.  So then I'll try to import again and LR frequently won't even find pictures on my iPhone, or if it does, it won't be able to display previews.  I'll then unplug the iPhone and plug it back in, let Windows get it installed and then try to import again.  It usually will recognize the pictures and then begin to import, eventually hanging once again.  I then repeat this process until all the pictures are imported.  The same problem of hanging on import to my NAS occurs with my iPhone 7 (my work phone), so this is not a phone issue.  LR never "crashes" during this process.  It just "hangs" on import.  I'm reaching the point that Lightroom's management and editing qualities just aren't worth these import hassles.  There's got to be better software out there.  

Kevin

Hi Sarah, I think this is simply a bug in LR which is still incompatible with Catalina in some regards. Sadly I have not found a proper way to communicate this to Adobe or have then acknowledge this. I had a very sad chat with their support who seemed to be well trained in deflecting any kind of notion of bugs in their products... Maybe the next update will bring relief (if they do read their own forums). Let's keep each other posted here 🙂

Hi there Georg, I have exactly the same problem - but when importing from any device (I have tried various Nikon cameras).  If I import to a local directory it works fine, but if I import to a NAS directory it fails.  When you cancel the import it raises an error popup window - and if you click 'save as' it will successfully write the error log to the NAS import directory - so it cannot be permissions.

Thanks, David. Generally my NAS is working well with Catalina and I can even import from a SD card to the NAS without a problem with LR Classic 9.1 on Catalina. 

Just the import from my iPhone to the NAS is not working on Catalina and I was wondering if anyone else uses this combo successfully.

We have seen numerous postings where Catalina is not working well with a NAS device. You may want to use your internal drive and copy to the NAS with the Finder.

Does anyone else have this combo working: LR Classic 9.1 on Catalina with images on a NAS?

Hi Rikk,

thanks for the reply!

Importing from a SD card to the NAS works for me, which IMHO rules out a folder permission problem, right?

The only major difference between our setup seems to be me using OS X 10.15.2 and you using 10.14.6. Could it be a problem with LR 9.1 and Catalina? Could you maybe confirm this on 10.15.2 too?

Thanks!