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Anonymous
December 23, 2019

P: Import iPhone to NAS folder hangs

  • December 23, 2019
  • 32 replies
  • 1090 views

My current setup is a MacBook Pro 15 Mid 2012 with Catalina 10.15.2 and LR Classic 9.1. The LR catalog is on the local disk (SSD). The images itself are on a Synology NAS connected via SMB. When I try to import photos from my iPhone 6s Plus, LR lets me select the pictures and correctly detects duplicates in the catalog (which are then grayed out). When I start the actual import though, LR just hangs forever. Cancelling the import works and then I get the message that there was either a read or write error.

Strangely the following works reliably:

- Importing from the same iPhone to a local folder (so it cannot be an iPhone problem)

- Importing from a local folder to the shared folder on the NAS (so it cannot be a NAS problem)

What is NOT working is the combination of importing from an iPhone directly to a NAS folder. 

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    32 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 2, 2020
    Georg,

    I just tested on iPhone 11 Max, Macbook Pro 10.14.6, Synology Nas (SMB) using Lightroom 9.1 and had no issues. I would send you to review you Mac folder permissions as a recommendation. 
    Rikk Flohr: Adobe Photography Org
    A
    Anonymous
    January 2, 2020
    OK, I get that Dec. 23 is probably not a good day to post a problem here. But the problem did not go away over the holidays, so where can I report this bug or get assistance? Thanks!
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