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Participant
November 27, 2022

P: Import seems to misinterpret EXIF date time

  • November 27, 2022
  • 26 replies
  • 9127 views

My setting: Ventura 13.0.1 (on M1 MacBook) and LR Classic 12.0.1

 

When I import *new* images from an iPhone, the import dialog shows *all* images (see separate bug report) and: 

 

1. it shows images in an abritrary order despite the option "sort by date". It seems as the sort takes some other information, but not the true datetime.

2. when it come to organize the images into subfolders by date, the images are moved to the wrong folders!! For example, I have not taken any picutre today, but the dialog shows 48 images to be inserted to the folder 2022-11-27. Looks like random behavior....

 

The import works fine in 11.x and before. I did not change any settings.  

 

Best regards,

Erik

 

 

 

This topic has been closed for replies.

26 replies

Participant
December 10, 2023

Turns out the issue is not in fact fixed. I am still having the same problem, even after upgrading Lightroom Classic to 13.0.2 and Mac OS Ventura 13.6.1 and iPhone iOS 17.1.2.

 

I have contacted Adobe Support and been transferred to 3 different agents who keep asking for evidence of the problem, which I provide, and so far no response with any solution.

Participant
March 24, 2023

Since the 12.2.1 update it seems to be fixed. I had to import a bunch of duplicate images I had already imported one more time and delete them, and since then it seems to be recognizing previously-imported photos correctly now. 

johnrellis
Legend
March 22, 2023

"Has this been resolved?"

 

The second pinned reply at the top of this thread from Adobe employee Rikk Flohr says it was fixed in LR 12.2.

 

As a first step, do the menu command Help > System Info and verify that you are on the latest version, LR 12.2.1.  If after verifying you've got 12.2.1 you're still experiencing the problem, I suggest starting a new thread, including all the details of what you're experiencing:

https://community.adobe.com/t5/lightroom-classic-bugs/how-do-i-write-a-bug-report/idi-p/12386373

 

This thread is marked "Fixed", and subsequent replies to fixed threads tend to get lost.

Participating Frequently
March 22, 2023

Has this been resolved? I spent ages on the phone with Adobe testing this and they just pointed the finger at Apple. It was treated as a mystery when I asked them about it, versus something they were probably working on in the background.

Participant
March 3, 2023

I am having the same problem, where after upgrading to LR Classic 12.2, LR is not recognizing as previously imported hundreds of photos on my iPhone 13 Pro, while connecting via USB cable. It was working correctly before the upgrade.

Mac OS Ventura 13.2.1. This needs to be fixed ASAP. Long time Mac/LR/iPhone user and I have never had this problem before. Thanks, -Matt

Participating Frequently
February 26, 2023

Hi again John. Please see "Dates wrong when importing from IPhone to LR Classic" by Elsie in community support. It is the same exact issue only for some reason it is not combined with this one. This is a big deal, and Adobe really needs to figure it out soon.

johnrellis
Legend
February 26, 2023

Adobe hasn't re-opened this bug report -- it's still marked "Fixed".  It looks like you're the only one in this thread who has reported that LR 12.2 doesn't fix the problem, so there might be something else going on in your situation.  Unless there's a precie recipe that allows Adobe to reproduce the problem or more people report the symptoms, I think it's unlikely there will be any progress on your issue, unfortunately.

Participating Frequently
February 25, 2023

Hi again John...can you let me know if anybody's working on this issue? Thanks, Bob

Participating Frequently
February 18, 2023

Hi again John. No, all recent versions of Lightroom Classic behave the same a 6 months ago. LRC does not recognize any of the 2662 photos on the iPhone as being in the catalog, even over 2500 of them are there--to be clear, LRC does not recognize any photos on my iPhone as being in the catalog. Thanks, Bob

johnrellis
Legend
February 17, 2023

To test my understanding: If you now import new photos from the phone into your catalog, and then you do a subsequent import from the phone, LR 12.2 correctly identifies those new photos as already imported.  But it doesn't do so with photos that were imported prior to your upgrade to LR 12.2. 

 

Is my understanding correct?