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FeedbackCommunityMember
Inspiring
February 15, 2018

P: iPhone movies wrongly rotated

  • February 15, 2018
  • 40 replies
  • 1205 views

After installing the Feb 2018 update yesterday, portrait movies imported from my iPhone (6S) are strangely rotated 90o to landscape orientation. Previously, no problem with such files.

As part of my weekly collation of images from my phone, I export originals from Apple Photos, then import them into Lightroom. The specific files I am now having problems with, but didn't have before, are portrait movie files that are part of "live photos". The associated jpegs from live photos are all rotated correctly, and landscape "live photos" have no problem.

I tested and this extends to all portrait movies, not just the .mov parts of "live photos". The problematic imported .mov files look fine in Quicktime and Finder.

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    40 replies

    D
    Dan NV
    Inspiring
    September 28, 2018
    Running LR Classic 7.5 - Video plays in correct orientation, however, thumbnail is still in incorrect orientation even after playing the video completely
    hotmob
    hotmob
    Participating Frequently
    August 27, 2018
    I'm having the same problem, thumbnails upside down (see screenshot), shall I send a video? I got wetransfer account.
    hotmob
    hotmob
    Participating Frequently
    August 27, 2018
    I updated to 7.5 and experiencing the same bug, thumbnails of iPhone 6s video show up upside down. 
    B
    brianw10152842
    Participant
    July 12, 2018
    My movies now play in the correct orientation.  Yay!  Unfortunately, a lot (but not all) of the thumbnails remain upside down.  This is on a Windows 10 PC with Android (Samsung Galaxy S7) videos on Lightroom Classic CC 7.4.
    So thank you for fixing the main problem I was having.  But one issue still persists. 
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 29, 2018
    Too big to email (even a 9 sec video is too big). I've noticed the problem videos are only those which LR Classic have downloaded from the cloud and are location inside C:\Users\<ME>\Pictures\Lightroom\Mobile Downloads.lrdata
    Smit K
    Community Manager
    Smit KCommunity Manager
    Community Manager
    June 29, 2018
    Could you share a video where you facing this to keniya@adobe.com?
    Smit | Lightroom Team
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 28, 2018
    Same problem here, even after updating to 7.4. Thumbnails appear upside down. When hovering over them or playing them, the orientation is correct. See screenshot.

    Smit K
    Community Manager
    Smit KCommunity Manager
    Community Manager
    June 20, 2018
    For previously imported videos, thumbnails might not get updated automatically in Lightroom Classic 7.4, but they should play correctly. 

    Playing the video would ideally update the thumbnail in Grid. 

    We have not faced the issue where they do not update with this. 

    AndsOff, could you share couple of videos where you are facing this issue to keniya@adobe.com? This will help us in reproducing the issue and find a solution for the same.
    Smit | Lightroom Team
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 20, 2018
    UPDATE: I have also found that a small percentage of my older H.264 based movies have an issue when you expand the movies to fill the frame and on the duration slider/playback open the right gadget switch to show the video's thumbnail/clip strip that this will be flipped even though the larger movie is in the right orientation.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 20, 2018
    This update is a step in the right direction for this issue but there are still some kinks.
    I can confirm that iPhone based Live Photos thumbnails being upside down.

    I have also have some .mov files that will play audio out of sync with the video.

    Quicktime video codec: H.264 640x480 millions of colors
    AAC mono 41.000kHz,
    movie fps 21.54,
    playing fps 21.54
    data size 26.57,
    3.96 mbits/sec
    this same video plays fine is windows 10 pro from the explorer and quicktime.please let me know if I should post this playback issue separatly.
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