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Inspiring
February 15, 2018

P: iPhone movies wrongly rotated

  • February 15, 2018
  • 40 replies
  • 1210 views

After installing the Feb 2018 update yesterday, portrait movies imported from my iPhone (6S) are strangely rotated 90o to landscape orientation. Previously, no problem with such files.

As part of my weekly collation of images from my phone, I export originals from Apple Photos, then import them into Lightroom. The specific files I am now having problems with, but didn't have before, are portrait movie files that are part of "live photos". The associated jpegs from live photos are all rotated correctly, and landscape "live photos" have no problem.

I tested and this extends to all portrait movies, not just the .mov parts of "live photos". The problematic imported .mov files look fine in Quicktime and Finder.

    This topic has been closed for replies.

    40 replies

    Show previous replies
    ShadowOrLight
    ShadowOrLight
    Participant
    June 20, 2018
    Hi Rick.

    All my videos from several cameras & iPhones played upside down in v7.2 and 7.3, and all the thumbnails were upside down too.
    With 7.4 all the videos from all the cameras play the right way up now, which is great!
    But most thumbnails (not all, about 90%) for Live Photos from several different phones are still upside down. Even ones I imported back in 2016.Also, most of the thumbnails for regular iPhone videos imported from about the start of Feb 18 are still upside down.
    The videos are also shown upside down in the preview window, and they don't correct themselves once the movie has been played.
    I'm on Windows 10.

    It all worked perfectly up to 7.1...
    M
    m4fi3ux
    Participant
    June 19, 2018
    Thumbnails are not correct, even after playing but when hovering mouse over the thumbnail, it is correct.  
    New video imports work well.
    I'm on Mac if it can help
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    June 19, 2018
    It may be that they just need to be refreshed and playing them corrects them. Let me know if you have any that won't reorient correctly. 
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 19, 2018
    Yes, the thumbnails are correct after playing.  Interesting thing though, when you just hover your mouse over the thumbnail, it is wrong, but when just looking at the thumbnails, they are corrected after playing.  
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    June 19, 2018
    @dAvE Hutchinson and @m4fi3ux , is your experience the same. Once played the thumbnail corrects itself?
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 19, 2018
    Thumbnails appeared wrong until I played a video, then the thumbnail was correct.  Video fix works fine.  Videos now play correctly.
    M
    m4fi3ux
    Participant
    June 19, 2018
    Thumbnails are still upside down 😞
    davehutch
    davehutch
    Known Participant
    June 19, 2018
    Movies now play correctly but thumbnails appear to still be incorrect
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    June 19, 2018
    Lightroom 7.4 was released earlier today and should have a fix for this issue. Give it a try and let us know if you continue to see this problem. Thank you for your patience!
    Rikk Flohr: Adobe Photography Org
    Smit K
    Community Manager
    Smit KCommunity Manager
    Community Manager
    June 19, 2018
    Hi,

    Lightroom Classic 7.4 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

    Thanks,
    Smit Keniya
    Smit | Lightroom Team
    Show more replies
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