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Inspiring
February 15, 2018

P: iPhone movies wrongly rotated

  • February 15, 2018
  • 40 replies
  • 1210 views

After installing the Feb 2018 update yesterday, portrait movies imported from my iPhone (6S) are strangely rotated 90o to landscape orientation. Previously, no problem with such files.

As part of my weekly collation of images from my phone, I export originals from Apple Photos, then import them into Lightroom. The specific files I am now having problems with, but didn't have before, are portrait movie files that are part of "live photos". The associated jpegs from live photos are all rotated correctly, and landscape "live photos" have no problem.

I tested and this extends to all portrait movies, not just the .mov parts of "live photos". The problematic imported .mov files look fine in Quicktime and Finder.

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    40 replies

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    peters82260854
    Participant
    June 15, 2018
    Thanks Smit.
    Good to hear that.
    It has been months I stopped using the Lightroom to import from iPhone.
    Smit K
    Community Manager
    Smit KCommunity Manager
    Community Manager
    June 14, 2018
    Fix is on the way and it should be available with a new updated releasing very soon. We would let you know once the update to Lightroom Classic with fix for this is available.
    Smit | Lightroom Team
    S
    schachtb
    Participating Frequently
    June 14, 2018
    I already commented a few weeks ago and coming back to say this is really unacceptable.  As someone else said, this isn't minor.  This makes LR *unusable* after just a few weeks (as videos accumulate in anyones library).  Imagine if all the photos showed upside down.  For most of us, its the same.  @Adobe get act together!!!
    T
    toblerone777
    Participant
    June 12, 2018
    Totally agree.  I'm paying for a Photoshop/Lightroom subscription to get updates, not to introduce bugs.  As it stands, it's been 4 months since this bug was introduced, and still no fix.  I've had to remain downgraded on a previous version of Lightroom for all that time.
    By my math, that's currently 1/3 of a year's subscription that I'm paying and getting zero value.
    Maybe Adobe should refund everyone affected by this bug 1/3 of a year's subscription fee (and counting...)?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 12, 2018
    This kind of bug is really unacceptable. This is not minor. I understand Lightroom is not a video editing program, but I mean, this should have been discovered in testing.
    P
    patricias13096412
    Participating Frequently
    June 8, 2018
    I upload the photos directly to Lightroom classic from my iPhone X. I do not take that many videos and only occasionally use live view but it seems to be a problem most people f the time. Really hope for a fix before my summer trip or it will be useless to use my phone for these.
    P
    patricias13096412
    Participating Frequently
    June 4, 2018
    I am also having this problem using an iPhone x and importing in LR Classic.  There are some inconsistencies but usually, if  I take the photo holding camera vertical they will show as upside down in the view but rotate to the right when I click on the video. The same happens with any live view photos. However, if I have edited and selected a new key photo, the still photo is usually ok. Very frustrating. I don't think it is happening with a horizontal picture but I am not sure as I don't often take a horizontal video or live view. All very frustrating.
    S
    schachtb
    Participating Frequently
    May 31, 2018
    Commenting here with the same issue using 7.3.1 (prior comment by KANDALAM ANIL KUMAR) said 7.2 caused this issue, but clearly it was not fixed in a roll-forward version.  Like others I have thousands of videos I can't preview correctly although they are correct natively.
    thanks -
    Smit K
    Community Manager
    Smit KCommunity Manager
    Community Manager
    May 16, 2018
    Hi,

    We have been able to reproduce this and have logged a bug for the same.

    Thanks,
    Smit Keniya
    Lightroom Classic CC Team
    Smit | Lightroom Team
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 4, 2018
    The Adobe Application Manager has a downgrade option until it is fixed. I downgraded from 7.3.1 to 7.1 and it's back to the correct orientation.
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