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FeedbackCommunityMember
Inspiring
Feb 15, 2018 4:35 PM UTC
Released

P: iPhone movies wrongly rotated

After installing the Feb 2018 update yesterday, portrait movies imported from my iPhone (6S) are strangely rotated 90o to landscape orientation. Previously, no problem with such files.

As part of my weekly collation of images from my phone, I export originals from Apple Photos, then import them into Lightroom. The specific files I am now having problems with, but didn't have before, are portrait movie files that are part of "live photos". The associated jpegs from live photos are all rotated correctly, and landscape "live photos" have no problem.

I tested and this extends to all portrait movies, not just the .mov parts of "live photos". The problematic imported .mov files look fine in Quicktime and Finder.

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    40 replies

    Dan NV
    Inspiring
    Sep 28, 2018 6:30 PM UTC
    Running LR Classic 7.5 - Video plays in correct orientation, however, thumbnail is still in incorrect orientation even after playing the video completely
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    hotmob
    hotmob
    Participating Frequently
    Aug 27, 2018 12:54 PM UTC
    I'm having the same problem, thumbnails upside down (see screenshot), shall I send a video? I got wetransfer account.
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    hotmob
    hotmob
    Participating Frequently
    Aug 27, 2018 12:42 PM UTC
    I updated to 7.5 and experiencing the same bug, thumbnails of iPhone 6s video show up upside down. 
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    brianw10152842
    Participant
    Jul 12, 2018 4:24 AM UTC
    My movies now play in the correct orientation.  Yay!  Unfortunately, a lot (but not all) of the thumbnails remain upside down.  This is on a Windows 10 PC with Android (Samsung Galaxy S7) videos on Lightroom Classic CC 7.4.
    So thank you for fixing the main problem I was having.  But one issue still persists. 
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    FeedbackCommunityMemberAuthor
    Inspiring
    Jun 29, 2018 2:44 PM UTC
    Too big to email (even a 9 sec video is too big). I've noticed the problem videos are only those which LR Classic have downloaded from the cloud and are location inside C:\Users\<ME>\Pictures\Lightroom\Mobile Downloads.lrdata
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    Smit K
    Smit K
    Participating Frequently
    Jun 29, 2018 11:25 AM UTC
    Could you share a video where you facing this to keniya@adobe.com?
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    Smit | Lightroom Team
    FeedbackCommunityMemberAuthor
    Inspiring
    Jun 28, 2018 3:49 PM UTC
    Same problem here, even after updating to 7.4. Thumbnails appear upside down. When hovering over them or playing them, the orientation is correct. See screenshot.

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    Smit K
    Smit K
    Participating Frequently
    Jun 20, 2018 12:27 PM UTC
    For previously imported videos, thumbnails might not get updated automatically in Lightroom Classic 7.4, but they should play correctly. 

    Playing the video would ideally update the thumbnail in Grid. 

    We have not faced the issue where they do not update with this. 

    AndsOff, could you share couple of videos where you are facing this issue to keniya@adobe.com? This will help us in reproducing the issue and find a solution for the same.
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    Smit | Lightroom Team
    FeedbackCommunityMemberAuthor
    Inspiring
    Jun 20, 2018 6:35 AM UTC
    UPDATE: I have also found that a small percentage of my older H.264 based movies have an issue when you expand the movies to fill the frame and on the duration slider/playback open the right gadget switch to show the video's thumbnail/clip strip that this will be flipped even though the larger movie is in the right orientation.
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    FeedbackCommunityMemberAuthor
    Inspiring
    Jun 20, 2018 6:17 AM UTC
    This update is a step in the right direction for this issue but there are still some kinks.
    I can confirm that iPhone based Live Photos thumbnails being upside down.

    I have also have some .mov files that will play audio out of sync with the video.

    Quicktime video codec: H.264 640x480 millions of colors
    AAC mono 41.000kHz,
    movie fps 21.54,
    playing fps 21.54
    data size 26.57,
    3.96 mbits/sec
    this same video plays fine is windows 10 pro from the explorer and quicktime.please let me know if I should post this playback issue separatly.
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