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FeedbackCommunityMember
Inspiring
May 15, 2019

P: Issues exporting photos to a Network Drive

  • May 15, 2019
  • 150 replies
  • 2980 views

Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.

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    150 replies

    Show previous replies
    Scott-Prokop
    Scott-Prokop
    Participating Frequently
    May 26, 2019
    I submitted a support ticket to Synology with reference to this feed to see if they have any insight into the fix.
    iustinp
    iustinp
    Participant
    May 25, 2019
    Just in case you need more data:
    • win 10 system, raw files come from a samba share mounted via a drive letter
    • export to a local drive fails with the given error; the workaround makes things work
    • however, a publish service to the local harddrive (jfriedl's folder publisher) works, without having to do anything special
    So far have not rolled back to 8.2.1, since the impact for me is that high.
    V
    Visnet
    Participant
    May 25, 2019
    I have the same issue, but it started during an export few pictures were already written to the NAS. The directory used for export is on Synology and has been used this way since 2013.... Rights on the disk did not change, are simply full control. 

    I have reverted back to 8.2.1, no time to experiment here, but want it noted here...
    Scott-Prokop
    Scott-Prokop
    Participating Frequently
    May 23, 2019
    I am also having this problem exporting to my Synoloy NAS device trying to export images to the share on Windows 10.  Exporting on the local C: drive still works.  Really annoyed!!!
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 22, 2019
    For the record, I'm having the same problem as everyone else, but I don't even know what a "Synology NAS" is.  I am trying to publish to a shared folder on a hard drive on another PC in my home network.  Until 8.3, this worked for years without a hitch.  The export workaround works for me, but it doesn't help publishing.  I can live without publish for awhile, so I'm not rolling back to 8.2.   

    Also wanted to add that I can export OR publish to a local folder with no problem whatsoever.  Only the shared drive/folder on my other Windows 10 PC has the problem.  Thanks for the action on this!
    Laura Shoe
    Laura Shoe
    Inspiring
    May 22, 2019
    Thank you for jumping on this, Rikk and team, and for the update.
    T
    tmickow
    Inspiring
    May 22, 2019
    Same here...Windows account & Synology account are completely different.
    T
    tmickow
    Inspiring
    May 22, 2019
    Same here...Windows account & Synology account are completely different.
    G
    gfield22603
    Participant
    May 22, 2019
    As someone else implied, it must have to do with the NAS user account being used. I do have a NAS account with a different name than the Windows user name...
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 22, 2019
    Greetings all,

    I wanted to give you an update on this issue. We've been able to identify a possible bug with regard to this issue. We are currently testing the fix with a few users to verify that it does cure the issue. At this time I do not have an ETA for a public-facing fix.

    If your issue is with Export the workaround continues to be: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html
    If your issue is with Publish Services, the only workaround is to revert to version 8.2.1. 

    Thank you for all the information you've provided thus far and we hope to have this resolved quickly so everyone can get back to their normal workflow. 

    Thanks for your patience.
    Rikk Flohr: Adobe Photography Org
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