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Inspiring
May 15, 2019

P: Issues exporting photos to a Network Drive

  • May 15, 2019
  • 150 replies
  • 2980 views

Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.

This topic has been closed for replies.

150 replies

Smit K
Participating Frequently
May 20, 2019
Hi All,

Please share the Screenshot of the Securities tab from the Folder Properties using the File Explorer for the folder where you are facing this issue. Please select your user for the same.

See below for a sample


Thanks,
Smit
Smit | Lightroom Team
Inspiring
May 20, 2019
Rikk,

> If it works - great

No, it's not great. This would not help fixing the bug. I encourage everyone to read this thread :

https://feedback.photoshop.com/photoshop_family/topics/reset-your-preferences-moving-from-the-magic-...

--Patrick
Inspiring
May 20, 2019
Additional information : I'm accessing my NAS using UNC names. It is not mapped to a drive letter.

Should I add that my synchronization utility (SyncBack) writes data on a daily basis, using UNC names, to the NAS folders to which I'm trying to export from LR ? No problem. So the problem is with LR, not with our systems.

--Patrick
Inspiring
May 20, 2019
Same problem here with nuances...

I tried to export an image to a folder of my Synology NAS and I got the "not writable" error. However, I tried again with the "Export with previous" command and this time the export succeeded (as well as subsequent exports to the same NAS folder be they triggered with or without the "Export with previous" command).

Then I tried to export to another NAS folder and this time, I got the "not writable" error when selecting the folder, not when actually exporting. I repeated the test under control of Process Monitor and I observed that when trying to open the NAS folder specified in the "Choose folder" dialog, LR immediately tried to open C:\Windows\CSC\v2.0.6\namespace\MYNAS (MYNAS being... my NAS). The CSC folder contains all the files that have been made available offline. However, this feature is disabled on my system. By default, the CSC folder can't be opened in File Explorer. You must take ownership to do that. I did this just to verify whether the MYNAS subfolder existed there. It didn't.

I could see that LR stubbornly tried and tried again to access this non existing offline NAS folder until it decided to issue the error message.

Well, obviously, something has been broken in 8.3 (not only that since I can no longer run LR unless as an administrator). No doubt that the development team has a source archiving tool allowing to easily compare the source code for 2 different versions. Finding what has been changed in this area shouldn't take that much time.

Yet another well tested release...

--Patrick
Inspiring
May 19, 2019
yep same here been exporting to a folder on my Windows 10 laptop's desktop for over a year now. And 8.3 has just killed that.  In fact it will not export at all.  "major fail!" Adobe needs to start testing their updates better before rolling them out to the masses.  
Inspiring
May 18, 2019

I have a similar issue, but not just limited to export. Instead, I am using the Negative Lab Pro plugin and get this same error message whenever I try to use the plugin. The behavior is the same whether the image file is on my local C: drive or on an external hard drive. I also see this message when attempting to use an export preset that has the folder specified. No issues before the recent update.

I'm using Windows 10. I tried adding "Everyone" with Full Control to all folders within C:\Users\...\Pictures, but nothing changed.

owlhuang
Inspiring
May 18, 2019
Just for the record. While this workaround works for Export, it doesn't for existing Publish Service.  And that impacts the workflow a lot. 
Laura Shoe
Inspiring
May 18, 2019
I'm sorry to hear that you have the same issue, Daniel. While Adobe is working on this there is an easy workaround: Instead of choosing  "Export to: Specific folder", choose "Export to: Choose folder later (useful for presets)" - regardless of whether you are creating a preset - and Lightroom will prompt you to choose a location after you click on Export. 
Inspiring
May 18, 2019
Mine is not and I have the problem.
GoldingD
Legend
May 18, 2019
Inquiry. catalog location, for those with the problem, is your catalog located in the default path:

C:\Users\[user name]\Pictures\Lightroom\Lightroom Catalog.lrcat. ?

mine is not, I do not have the problem.

not Adobe staff.