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Inspiring
Apr 5, 2021 1:46 AM UTC
Released

P: loses connection with files after folder is renamed

I've been using Lightroom for many years, and I've never experienced this problem until the last two updates to the application.

When I upload photos to Lightroom, the app creates a folder that is by default named with the date, in this format: 20210403.

I usually rename the folder, in Lightroom, with something more descriptive, just after the upload is complete. For example, 20210403_family-gathering.

Starting with the previous version of Lightroom, after I perform this action, Lightroom loses the connection with the files in the newly renamed folder. A question mark appears on the folder in the Navigation panel, and in Loupe view, every photo now displays a small exclamation mark in its upper right corner.

When I click on an exclamation mark, a dialog box appears, like the first one of three that I've uploaded.

When I click on "Locate," another dialog box appears. For example:
The first file, which is highlighted, is the one that is missing (although at this point, Lightroom has lost track of all of the files in the renamed folder). When I click the "Select" button, this dialog box appears:
Lightroom is obviously confused, and the only way around this, in the current version of Lightroom, is to quit the application and re-launch Lightroom. After I relaunch Lightroom, it re-finds the files and the exclamation marks are gone. When I quit Lightroom after renaming the folder from the most recent upload, I back up the catalog. I don't know if this is necessary, but I back up the catalog whenever I quit Lightroom.
 
This is a bug, which never existed for me, until the last two updates of the app.
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137 replies

Rikk Flohr-Retired
Adobe Employee
Jun 13, 2021 2:47 PM UTC

I am moving this back to in-progress and have advised the team the fix did not work for everyone. 

The Classic Team has requested a new bug which we have written. Some of them may reach out to you for additional information.

Thanks for continuing to update us. 

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Rikk Flohr: Adobe Photography Org
Inspiring
Jun 13, 2021 1:31 PM UTC

No it is definitely not fixed (completely). I imported 30 files, deleted 15 and then renamed the folder - left with two "!" files. Quit and restart resolves it. PITA!

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Inspiring
Jun 12, 2021 1:27 AM UTC

Hello,

Even without to rename the folders or the files, I have the same issue with Lightroom Classic 10.3 on my windows 10 PC.

I have almost 1/3 of my photos impacted by this issue and I do not found any solution yet to recover my photo's settings.

Anyboby else has the same issue ?

Thank you for your assistance

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Known Participant
Jun 11, 2021 5:49 PM UTC

A "go around" that sometimes works and is quicker than restarting. Use the Library module

  • give a temporary keyword to all the "!" files
  • Text search and search for the filename of one of the missing files
  • if the ! is gone then click on the temporary keyword to display all the files 
  • maybe they will all correctly display 

This works for "lost files" returned from Photoshop. 

 

This bug was fixed for LRC on Windows, I guess you could switch? hey hey hey 

  

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Inspiring
Jun 11, 2021 5:29 PM UTC

I have to say that after my initial joy at this fix - I find that is not completely fixed. I had a situation today where approximately half the images in a folder were left with 'exclamation marks' after renaming. Quitting and restarting resolved it. 

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Inspiring
Jun 8, 2021 5:56 PM UTC

Tested and it seems to be fine - thank you

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Inspiring
Jun 8, 2021 5:05 PM UTC

Hooray!    THANK YOU.

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Inspiring
Jun 8, 2021 2:09 PM UTC

I've updated LR to 10.3 and can verify that renaming a folder following import (and before quitting LR) is no longer a problem. Lightroom maintains its connection with the folder and the included files.

Yay! Thanks, Rikk, and the Adobe engineers who fixed this bug. Much appreciated.

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Rikk Flohr-Retired
Adobe Employee
Jun 8, 2021 1:03 PM UTC

Greetings,

Updates to Camera Raw, Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web, were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

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Rikk Flohr: Adobe Photography Org
Inspiring
May 19, 2021 1:44 AM UTC

It works!  You are right.  10.1.1 works fine.  Renaming files in any of my folders on any of my drives works fine.   Bug is in Lightroom Classic 10.2.    I hope Adobe can get this resolved in next update.  It's a serious bug.  Renaming folders without having software glitches is pretty critical to most users.  

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