Skip to main content
Known Participant
December 20, 2018

P: Loss of internet connection and license

  • December 20, 2018
  • 56 replies
  • 2314 views

Before I first purchased CC I asked on a forum the question, "will it still run if my internet is down", and I was informed yes.

I have moved to a small volcanic (desert) island where the internet isn't always good.  So far I have been luck in that it has been off when I have not needed to be at my computer.  This morning was the first time, but I thought it would allow me to catch up with photo processing and art work. Until I got the message that Adobe can't check my subscription!!!   So for most of the morning I might as well have gone back to bed!

Now we are hoping to move further inland, where connection problems are more than likely to increase.  I wasn't bothered until this morning, as I thought I would still be able to use Photoshop and Lightroom. :'(

So, have finally got internet back on I opened up Photoshop and Lightroom ok.  When it went down again they did stay open so I see that I must just have a connection in order to open them.

So I have to ask, is there ANY way that I can open Lightroom and Photoshop when my internet connection goes down? 

This topic has been closed for replies.

56 replies

Rikk Flohr_Photography
Community Manager
February 12, 2019
Greetings

Updates to Lightroom Classic CC (8.2), Lightroom CC for desktop (2.2), Lightroom CC.Mobile (Android and iOS) were released on Monday, February 11, 2019. Please verify that your issue is fixed by the current update.

Thank you for your patience.
Rikk Flohr: Adobe Photography Org
Inspiring
January 10, 2019
Hi Ashutosh,
That version has worked and generated a .zxp log file

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20190110_091208_DD261D9E-0264-4A13-A541-BC6AF8952CA3-mac.zip

Please use the above filename as a reference when contacting Adobe Customer Care.

Hope this helps... thanks for helping with this!

Peter

Ashutosh.Nigam
Adobe Employee
Adobe Employee
January 10, 2019
Peter, 

Have send you an email with connect details, Lets sync to get it resolved.

Regards,
Ashutosh
Inspiring
January 10, 2019
Hi Ashutosh,
I have removed all previous .dmg versions of the tool, and searched the HD for any version of the Log Collector Tool (none) emptied the trash, and downloaded again.... same problem once it starts to install I get the message in previous post.

Peter
Ashutosh.Nigam
Adobe Employee
Adobe Employee
January 10, 2019
Peter, Please remove older copy of Log collector build and download it again.
If it still does not work, do let me know.

Regards,
Ashutosh
Inspiring
January 9, 2019
Thanks Jeffrey... BUT what do I now?
I have tried 3 times!
Peter




do 
Legend
January 9, 2019
Hey Peter, thanks for posting. Let's get to the bottom of your issue. It sounds different than both cases mentioned on this thread. Best way would be to get the logs from your desktop computer. Could you use the log collector tool here and follow the instructions to upload them? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html I'll have the licensing team investigate.
Inspiring
January 9, 2019
Hi Jeffrey,

Yesterday I posted to the bridge prerelease forum about this problem (which happened to me yesterday with Bridge 2019 CC)
Bridge wouldn't launch (until I signed into CC) I hadn't deliberately logged out!
I can't believe I was logged out for 30 or 90 days
My network time (Apple Dublin Ireland) is correct, and this occurred on my desktop machine in my studio.

What I am scared about is that I also work on location with my laptop and what happens if I go on location and this happens.

Up to recently this wasn't EVER an issue so something that Adobe changed HAS caused this problem.

I have no problem with a verification (handshake) taking place EVERY time any CC programme is launched - and then if internet connection is interrupted  having 30 or 90 days to make a new connection.... but it really doesn't seem to be working like this at the moment!

So Adobe, please fix the (many) functional problems which need to be fixed in Bridge, Photoshop, and ACR, and stop messing about with things which aren't broken.

Like I always say at this point "I and others her use CC all day every day, so please listen to real world users"

Respectfully,
Peter


Inspiring
January 7, 2019
Thanks Jeffrey. You are indeed a class act. Appreciate the sentiments.

Glenn
Legend
January 7, 2019
Bottom line- for customers, this part of your software has negative value. It makes your programs worse, not better.

There has to be a way to have digital licensing controls and not injure your paying customers.