P: Loss of internet connection and license

Glenn, no problem. Despite everyone’s best intentions, mistakes happen. Just glad it’s sorted for you. What you described sounded an awful lot like the time jitter issue on this thread. I can see how you and I both were confounded by your experience. Thanks.

EVERYONE WHO IS FOLLOWING OR HAS READ MY POST ABOVE ABOUT SIGNING IN ERRORS AND FRUSTRATION - PLEASE READ (ESPECIALLY JEFFREY TRANBERRY)

If there is one thing I'm an expert at, that's making a complete ass of myself. Above I went on a tirade about not being able to sign in to Adobe CC 2019 and thus not being able to open Bridge/PS/LR when on the road this past weekend. If you haven't read it, I basically tore a strip off Adobe over this because I have logged in on the LT I was using within the past 90 days and yet (so I claimed), Adobe wouldn't let me load the program. Well, what I had forgotten was that I had changed my Adobe ID, and had not logged into the LT (at least with CC) since that time. THAT is why Adobe wouldn't let me use any of the programs, because to them I really did look like a potential pirate.

I owe Adobe, you folks, and especially Jeffrey a sincere, heartfelt apology at my idiocy. This was all my doing and my problem, and NOT Adobe's. This whole thing didn't dawn on me until tonight when I went to log into Adobe CC 2019 on the LT and my Keychain fields came up listing my old ID. The problem, as I say, is entirely mine, and mine alone.

Adobe, folks who supported (and/or disagreed with) me, and again, especially Jeffrey, who has been of immense help and encouragement that things will get better despite my unfounded tirade, I apologize. In future I will think (if that's possible anymore) before I type, and I will keep my remarks to that of the actual problem rather than expressing frustration (except maybe at myself) or passing judgment. This episode tonight will not be repeated, at least by me.

Again, I am sorry. Jeffrey, let's let things lie wrt the single app renewal until closer to the time, but thank you for your offer. Honestly, that part isn't something I'm all that concerned about at this point.

Thank you for reading and please, either use my complaint above as an example of what not to do, or just ignore it completely.

Glenn

Hi Glenn, I understand your frustration. If you need help with changing /cancelling your plan, I can assist.

As you can see from Dan’s reply, the licensing team is constantly working on improving the experience.

The workaround is in the official answers on this page. (Turn off network clock and use manual setting)

@Jeffrey. Ok, I understand. Thanks for that. I think you know me from other problems I'm not out for blood here, but this release of CC is really causing a lot of problems for people and some of them very serious ones for those of us working in the field. I'm not sure why this release has broken so many things, but we really need to get this fixed, especially issues like the one I just had where I was prevented from using the program at all. That can cost your customers their jobs. Anyway, I think you know and understand that, so I'll leave it at that now. I've stated my case and will wait (perhaps nervously) for a fix for this to come through ASAP.

Glenn

The Single App subscription is up in March and I simply will mark the Cancel Plan and go through the chat room as well to have them assist me. If they charge the CC anyway, I will take the documentation to my CC company and let them deal with it. I have heard of others though that have had a similar story though, and I know one person who told them that it wouldn't be a lawyer they would contact, it would be the CC company and the CC company would contact law enforcement. Anyway, I hope we won't have to go through that hoop. It's only the Single App subscription that I'm looking to cancel, not the Photography Plan. I do still plan on using Photoshop, but this is an issue they had better get fixed and pronto.

Glenn

Hi Glenn, that is the way this platform works. Having all of the affected customers on a single thread allows us to keep track of the # of customers who have the same problem, provide work arounds, detailed information and acknowledgement that we’re working on specific issues such as this. We can also provide any updates as they become available more easily if all the affected customers are on a single thread. Thanks.

I wish Glen Davy all the luck in the world with getting his subscription cancelled.  Hint:  you will probably have to hire a lawyer.

My story:  I was working for a company a few years ago that bought some CC products for a project.  They paid for it with the corporate credit card.

When the project was finished, they tried to cancel the subscription.  And tried.  And tried.  It took a nasty letter from corporate counsel to finally get Adobe to quit debiting the corporate credit card.

So, I guess I had no choice about the topic being merged?! I deliberately did NOT merge this topic because I need Adobe to realize that this isn't a one off of this, and to further bring to attention this issue. But hey, I'm just one customer, right? Some comments in response to the replies here:

1. This subscription I have is paid *ANNUALLY*. Why should I even have to log on every 90 days to keep my subscription active? My subscription runs out next August, not 90 days from last August.

2. My laptop was updated to Adobe CC 2019 in the middle half of October. That is LESS than 90 days prior to today. I did not actively sign out of Adobe in the mean time, so why I was signed out at all is a mystery. 

3. As one person suggested, I could always boot up the LT and sign in before leaving home then I'd be covered. Well, this was a rush, last minute trip and I never even thought about it. In fact, where I was going DID have internet coverage but it was down in the area for technical reasons. Why is the onus on this being put on me, the customer, when in all other respects I've fully paid for the ANNUAL subscription with Adobe? I have a friend who sells a particular brand of software (not photo software) that is also paid annually, and once it's paid, you do not have to log on again until the software comes due for renewal.

As I said, I am one very PO'd customer, and I'm not seeing anything here that makes me think I should be otherwise. My comments stand.

Glenn

No, the real issue is that Adobe is so damned greedy they can't stand the idea that someone, even an established paying customer, has use of their bug-infested products for one bloody day beyond the subscription.

Funny thing is, Adobe goes ahead and charges the credit card on file prior to the end of the subscription whether the customer is connected to the internet or not.  So your argument does not hold water.