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Micke, Finland
Participating Frequently
May 7, 2021

P: LrC 12.2.1 fails to start/launch or is extremely slow launching.

  • May 7, 2021
  • 211 replies
  • 108346 views

Hi,

 

LRC 12.2.1 is not starting anymore, just launches as a background process using significant amounts of RAM and CPU, but the visible window never shows up. 

 

I have already:

- Tried the alt-shift-click thingie.

- Tried logging out and in from CC.

- Wiping all data files from the computer and letting LRC create a fresh Lightroom folder and catalog file (sometimes it does that, sometimes it hangs before the folder is created). 

- Wiping all Adobe products with the cleaner tool and reinstalling just LRC.

- I have even formatted and reisntalled the computer (becuase it was a good time to do that anyway).

 

But LRC still fails. What to do next?

 

Edition Windows 10 Pro
Version 22H2
Installed on ‎17.‎03.‎2023
OS build 19045.2728
Experience Windows Feature Experience Pack 120.2212.4190.0

 

This topic has been closed for replies.

211 replies

Participating Frequently
April 1, 2023

I can not find it also.

Participating Frequently
April 1, 2023

On my computer there is no metrice.json file.  When I tried to open lightroom, it could not find my catalog.

And asked if I wanted to update.  I can open with an OLD catalog from 3 months ago, but I can not open lightroom with my backed up catalog from 3 days ago.  I can not open lightroom with any of the backed up catalogs.  WHEN ARE THEY FIXING THIS? 

Participating Frequently
April 1, 2023

When I tried to open Adobe Lightroom today, I got also a window that said: "catalog not found", when I clicked again to open Lightroom, there cam e a screen that said: "Update Catalog" I clicked on that but nothing seems to happen.  BUT LIGHTROOM DOES NOT OPEN AT ALL ANYMORE.  DID THE FIX BUT THERE IS NOTHING IN THE CACHE TO DELETE.

Participating Frequently
April 1, 2023

I can not start Lightroom.  I followed ALL the instructions, clicked on make the hidden files show in Windows 10.  After doing all that, C-users\username\app data\local\Adobe\lightroom\Caches\  THERE IS NO: metric.json.

What do I do NOW?  And why after 5 days is this not solved?

THIS IS COTING ME MONEY

johnrellis
Legend
April 1, 2023

@Kerry wilcox, "I don't have the metrics.json file!!!!!!! "

 

If you turned off usage reporting and restarted your computer right before checking for that file, as described above, but you're still experiencing bad symptoms, then you're likely suffering from another problem. I suggest you start a new thread, describe the symptoms in detail, and copy/paste the results of the menu command Help > System Info.

Participating Frequently
April 1, 2023

Lightroom Classic still opens, a little slower though...syncing barely works.

Participating Frequently
April 1, 2023

Participating Frequently
April 1, 2023

I don't have the metrics.json file!!!!!!!  I have the local.json but nothing that says metrics.json

Participating Frequently
April 1, 2023

I'm now having uses with Lightroom Classic.   Starts ok but get the spinning wheel that just doesn't stop.   I have uninstalled LRC and restalled it.  I have resetpreferences. 

 

Im on a Macbook Pro with M1 chip with no other programs except for PS all linked to my CC. 

 

All photos are on SSD drive so loads of memory and Ram. 

 

Not sure what to do now, please help