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Micke, Finland
Participating Frequently
May 7, 2021

P: LrC 12.2.1 fails to start/launch or is extremely slow launching.

  • May 7, 2021
  • 211 replies
  • 107307 views

Hi,

 

LRC 12.2.1 is not starting anymore, just launches as a background process using significant amounts of RAM and CPU, but the visible window never shows up. 

 

I have already:

- Tried the alt-shift-click thingie.

- Tried logging out and in from CC.

- Wiping all data files from the computer and letting LRC create a fresh Lightroom folder and catalog file (sometimes it does that, sometimes it hangs before the folder is created). 

- Wiping all Adobe products with the cleaner tool and reinstalling just LRC.

- I have even formatted and reisntalled the computer (becuase it was a good time to do that anyway).

 

But LRC still fails. What to do next?

 

Edition Windows 10 Pro
Version 22H2
Installed on ‎17.‎03.‎2023
OS build 19045.2728
Experience Windows Feature Experience Pack 120.2212.4190.0

 

This topic has been closed for replies.

211 replies

Participating Frequently
March 31, 2023

It all seems to be working now. Thank you for the help.

idahochukar
Known Participant
March 31, 2023

I have not had the same issues but I am still running Mac OS Monterey and have not moved to Ventura ... not sure if that is related??

I followed JRE johnrellis steps as a preventive measure and to see if it helped with some map issues (such as having to go to a second image in a new folder to get the map to stop showing the most recent map from a previous folder) and it took care of that it now opens as it should as soon as I am in an image and go to the maps panel the correct map is now displayed.

Opening is now faster and navigation snappier also.

 

Because of previous print module problems with LRC using Ventura reported in Victori Brampton's Light Room Queen I have held off going to Ventura. Now trying to get up the nerve to do so 🙂

johnrellis
Legend
March 31, 2023

@KlausHR@Patrickfd@kjellr43790135, I just posted a complete list of steps to prevent the "metrics.json" problem, based on the most recent evidence of all the posts in the forums:

https://community.adobe.com/t5/lightroom-classic-bugs/p-lrc-12-2-1-fails-to-start-launch-or-is-extremely-slow-launching/idc-p/13695275#M41952

 

Even if you've tried various recipes before, go through these steps carefully, since previous posted recipes were incomplete.

 

If you can't complete a step or are confused by it, post back here with a full-resolution screenshot (not a phone pic) of what you see at that step.  If the steps don't help, then I recommend making a new top-level post describing your symptoms; copy/paste the output of the LR menu command Help > System Info.

johnrellis
Legend
March 31, 2023

 

Here are the complete steps for deleting the file "metrics.json" and preventing it from getting created again (as of 3/31/2023). Do these steps if Lightroom appears not to start, if it's very slow in starting, if it's very slow in normal operation, or if it uses a huge amount of memory:

 

1. Disable reporting of Lightroom usage back to Adobe. This option keeps getting turned back on for some people (including me), so even if you think you turned it off before:

a. In a web browser, go to this link (you may be asked to log into your Adobe account):

https://account.adobe.com/privacy#

b. Turn off option Desktop App Usage > Share Information On How I Use Adobe Desktop Apps.

 

2. Restart your computer. This is very important, because Lightroom might still be running in background without displaying its main window.

 

3. On Mac: Delete the file "metrics.json":

a. In Finder, do the menu command Go > Go To Folder

b. Copy and paste this line into the Go To Folder window:

 

~/Library/Caches/Adobe/Lightroom

 

c. Do the Finder menu command View > As List

d. Delete the file "metrics.json"

 

4. On Windows: Delete the file "metrics.json":

a. In File Explorer, copy and paste this line into the address bar at the top:

 

%LOCALAPPDATA%\Adobe\Lightroom\Caches

 

b. Do the menu command View > Details

c. Delete the file "metrics.json"

 

5. Start Lightroom.

 

briantium
Known Participant
April 8, 2023

MacBook Pro; M1 Pro 8-core 14-core GPU; 32GB RAM; 1TB SSD

macOS Ventura 13.2.1

Lightroom Classic 12.2.1

 

Hopefully that covers all the basics.

 

Lightroom Classic abruptly started freezing on opening. I have rebooted my computer several times; I have uninstalled and reinstalled Lightroom several times; I have dropped back to an older version of Lightroom to no avail; I have tried to move the LightroomClassicCC7.plist preference file to the trash and reboot; I have tried holding down Shift, Option, Delete in order to delete the preferences that way and although the dialogue window to do that pops up it freezes before I can do anything. 

 

Please advise. 

johnrellis
Legend
April 8, 2023

Try deleting the file "metrics.json", following the precise steps here:

https://community.adobe.com/t5/lightroom-classic-bugs/p-lrc-12-2-1-fails-to-start-launch-or-is-extremely-slow-launching/idc-p/13695275/page/6#M41952

 

The process can be a little persnickety, so follow the steps exactly. 

 

This workaround has helped many but not all people with your symptoms.

kjellr43790135
Participating Frequently
March 31, 2023

Hi

My problem is not thta LR classic is not starting but it regularly hangs or take very long time to complete any task.

LRC suddenly stop when I, try to move to next image, open developer, open full screen, click on a menu, adjust anyting.

Sometimes window report "Not responding".

I have removed the metrics.json file and dispay GPU support without any success.

What should I do? As for now LRC is unsuable and completly unrealiable

Participating Frequently
March 31, 2023

I've done everything in here that has been suggested and now LRC opens but locks up with the spinning color wheel within a couple of minutes and makes LRC not work. Any ideas on what to do for that. All my other programs on my iMac work with no problem including LR and Photpshop 

Participant
March 31, 2023

Hi

Just to let you know that even after executing "metgrics.json" file to delete to bin, my LRC still is slow to load photfiles and takes quite a time to display previews! Using Monterey & Chip Apple M1 PRO on a MacBook Pro 14inch

Hope you can resolve the issue soon

Thank you for your attention

Participant
March 30, 2023

Without any reason Lightroom Classic stopped working. it doesnt open but i can see it in the task menager. it didnt happend immediately after the 12.1 update but later. worked perfectly until today.

32gb ram, rtx 2060... all update of windows, geforce and lightroom...

 

tried all methond from previous posts, like locck, renaming with old, or logging out etc

GoldingD
Legend
March 30, 2023

See the bug:

 

P: LrC 12.2.1 fails to start/launch or is extremely slow launching | Adobe LrC Community

 

  • Note that this can be for both Windows and MAC
  • Note that this can be for both LrC will not start or is very slow all of a sudden
  • Note that the possible bug is under investigation
  • Note that Adobe states the possible solution attempted is not damaging

 

Posting basically recommends deleting or moving a specific CACH file named “metrics.json”

 

This file is located at:

 

Mac: /Users/<username>/Library/Caches/Adobe/Lightroom/metrics.json
Win: C:\Users\<username>\AppData\Local\Adobe\Lightroom\Caches\metrics.

 

This file appears to be created if you have not opted out at Adobe.com from the Desktop App Usage . This can be changed by in the LR menu, select Help > Manage My Account, then go to Edit Profile > Privacy And Personal Data, and disable the option Desktop App Usage > Share Information On How I Use Adobe Desktop Apps.

 

_____________________________________________________________

For MACOS users, this file is by default hidden. One way around that as follows:

 

Restart your computer (to ensure LR isn't running, hidden).

 

In Finder, do the menu command Go > Go To Folder:

 

then in this dialog screen:

 

 

type in:

 

~/Library/Caches/Adobe/Lightroom

 

 

 

 hit the return key, and you should see something like:

 

 

 

 

 

johnrellis
Legend
March 30, 2023

@Henry9808, to build on @Rikk Flohr: Photography's reply, restart your computer before looking for the "metrics.json" file.  Otherwise, LR could be running in the background with its window not yet visible, starting very slowly, and there won't be a "metrics.json" file while LR is running.

johnrellis
Legend
March 30, 2023

@evan.sante, disable the Creative Cloud account option Share Information On How I Use Adobe Desktop Apps, as detailed here:

https://community.adobe.com/t5/lightroom-classic-bugs/p-lrc-12-2-1-fails-to-start-launch-or-is-extremely-slow-launching/idc-p/13676909/page/2#M41605

 

The symptoms you describe are consistent with the limited evidence posted so far that sometimes the usage-reporting process is running hog wild, with one or more of these symptoms: making LR very sluggish, using large amounts of memory, generating very large "metrics.json" files, and preventing LR from starting or making it very slow to start.