Acknowledged

P: LrC 15.5 Video Files Issues (Windows)

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I updated to LrC 15.5 a few hours ago. Since then LrC has problems with video files. The first problem I noticed was that when I tried to synchronize a folder that had two new video files. After a couple of minutes I got the error message “An unknown error occurred while reading the video file. (2)”. I had just completed those files with DaVinci Resolve so I went back and produced the same files again to check if DR had made an error. When I tried again with the new files but got the same errors. I was able to play both videos without any issue using VLC Media Player, so they seem to be OK. I then shutdown LrC and did a backup including optimizing the catalog, and then restarted it to see if that made any difference, but same error. Then I started looking at other videos that were already in LrC and found that when browsing them in the Library module, most of them pop up a message “There was an error working with the video”. They will not play in LrC but work fine with VLC Media Player.

Prior to upgrading to 15.5 I did not experience any of these errors. Is anyone else seeing these problems?

johnb60867848

Participating Frequently

Same issue, cant import videos from Samsung Fold 6, cant play back previously imported DJI mini videos. All videos play without any issues with WMP and VLC

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its_me_mgf

Participant

Same issue here.

Lightroom Classic 15.6 on Windows 11 cannot import any MOV files recorded on an iPhone 17 Pro.

HEVC Video Extensions are installed.

Windows Media Player plays the files correctly with audio.

Videos from other cameras import normally.

Lightroom displays: "An unknown error occurred while reading the video file".

Tested with Dolby Vision enabled and disabled.

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linuxmuffel

Participating Frequently

Same issue here:

Google Pixel 8 Pro videos fail to import / play in Lightroom Classic 15.6 (Windows)

Device: Google Pixel 8 Pro, original unedited video files (straight from the phone)

System:

Windows 11 Pro 25H2 (Build 26200)
Lightroom Classic Version 15.6, Camera Raw 18.7
GPU: NVIDIA GeForce RTX 3060, 32.0.16.1656

Tested clips (both fail in Lightroom Classic):

	Clip 1 (HDR)	Clip 2 (SDR)
Codec	HEVC (H.265, hvc1)	HEVC (H.265, hvc1)
Resolution	3840x2160	3840x2160
Frame rate	~29.92 fps	~30 fps
Color primaries	BT.2020	BT.709
Transfer function	HLG (HDR)	BT.709 (SDR)
Audio	AAC, 48 kHz, stereo, 192 kb/s	AAC, 48 kHz, stereo, 192 kb/s

Problem: Both clips fail to import into Lightroom Classic with the error message "Unknown error". In addition, previously imported videos can no longer be played back inside Lightroom.

What works:

Both clips play without any problems in VLC, Windows Media Player / Movies & TV and Adobe Premiere Pro.
Videos from a Canon EOS R5 Mark II still import and play fine in the same Lightroom installation.

What I already tried:

Disabled MOV fast start / remuxed the files, no change.
Re-encoded in HandBrake (file size doubled), still fails to import.
Tested with both HDR and non-HDR recordings, so this is not HDR-specific.

Conclusion: This looks like the same issue described in this thread (video playback/import regression on Windows in the current Lightroom Classic release). It seems to affect Pixel videos and also previously working files, so it is probably a regression and not a problem with the files themselves.

Could Adobe please confirm and provide a fix? I'm happy to provide sample files if needed.

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linuxmuffel

Participating Frequently

Here the systeminfo:

Lightroom Classic-Version: 15.6 [ 202609251514-f839cde9 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 11 - Business Edition
Version: 11.0.26200
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 12
Prozessorgeschwindigkeit: 3,6GHz
SQLite-Version: 3.45.1
Adobe GSDK-Version: 1.4.0.213

CPU-Auslastung: 6,0%
Stromquelle: Angeschlossen
Integrierter Speicher: 65470,9 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 8288,5MB / 12115,0MB (68%)
Für Lightroom verfügbarer phys. Speicher: 65470,9 MB
Von Lightroom verwendeter phys. Speicher: 15236,7 MB (23,2%)
Von Lightroom verwendeter virtueller Speicher: 30400,7 MB
Anzahl GDI-Objekte: 1230
Anzahl BENUTZER-Objekte: 3503
Anzahl Prozess-Handles: 8312
Cache-Speichergröße: 14466,8MB
Interne Camera Raw-Version: 18.7 [ 2743 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 5273MB / 32735MB (16%)
Physischer Speicher in Camera Raw: 5324MB / 65470MB (8%)

Cache1:
Final1- RAM:352,0MB, VRAM:0,0MB, 20261004_11-28-39_Bild_42045.CR3
NT- RAM:352,0MB, VRAM:0,0MB, Combined:352,0MB

Cache2:
m:14466,8MB, n:352,3MB

U-main: 128,0MB

DPI-Einstellung des Systems: 144 DPI (High-DPI-Modus)
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 3840 Pixel
Monitore/Anzeigegeräte: 1) 3840x2160
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: NVIDIA GeForce RTX 3060 (32.0.16.1656)
Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt
Benutzerpräferenz: GPU zum Exportieren aktiviert
HDR in Bibliothek aktivieren: EIN
GPU zur Vorschauerstellung: Ein (S5_11)

Anwendungsordner: D:\Program Files\Adobe Lightroom Classic
Bibliothekspfad: D:/_Daten/ProgrammDaten/Lightroom/Kataloge/Hauptkatalog/Frank_Hauptkatalog.lrcat
Einstellungen-Ordner: C:\Users\Frank\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) HDR Efex Pro 2

Config.lua-Flags:
Adapter Nr. 1: Anbieter : 10de
Gerät : 2504
Subsystem : 881d1043
Version : a1
Grafikspeicher : 12115
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Lautsprecher (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x31
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 3060/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 616.56
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_EXT_shader_realtime_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_compute_shader_derivatives GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap GL_NV_conservative_raster_pre_snap_triangles GL_NV_conservative_raster_underestimation GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_barycentric GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_program_multiview GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_mesh_shader GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_primitive_shading_rate GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_representative_fragment_test GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_scissor_exclusive GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_shader_texture_footprint GL_NV_shading_rate_image GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_dirty_tile_map GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

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davep60

Participating Frequently

I’m also locked at 15.4.1 until this is resolved so it would be ENORMOUSLY helpful if Adobe could do two things…

1 - stop automatically updating Lightroom Classic when I have auto-updates very firmly switched off for that app, and

2 - fix the damn bug!

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talented_member8708

Participant

Same problem - after installing LR 15.5, I can no longer import any .MOV files from my iPhone. I'm hoping this can be fixed soon.

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Jimre3

Known Participant

Same here - Lightroom Classic 15.6 can neither SYNC nor IMPORT any HEVC-encoded videos (mostly shot on iPhone 18 Pro Max). These HEVC videos import and sync just fine on Lightroom (desktop/iOS). But H.264-encoded videos work just fine on both LrC and LR.

Note that when SYNCing from Cloud to LrC - the HEVC video files are actually copied to the local machine, in the proper location - but fail to import into the catalog (the sync status panel shows “Downloading … <asset link> … Error”).

Eagerly awaiting a fix from Adobe…

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DanSidious

Participating Frequently

What’s the ETA for getting this fixed? Still locked in on 15.4 because of this...

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johnrellis

Legend

Moderators, @Sameer K, please merge with the existing bug report:

https://community.adobe.com/bug-reports-674/p-lrc-15-5-video-files-issues-windows-1635342/index2.html

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johnrellis

Legend

There’s a known issue with LR 15.5 and 15.6 and videos. Please do the LR menu command Help > System Info, click the Copy button in the upper right corner, and paste into your reply here, so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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happy_Lullabye3cb

Participating Frequently

Lightroom Classic-version: 15.6 [ 202609251514-f839cde9 ]
Licens: Creative Cloud
Språkinställning: sv
Operativsystem: Windows 11 - Home Premium Edition
Version: 11.0.26200
Programarkitektur: x64
Systemarkitektur: x64
Antal logiska processorer: 12
Processorhastighet: 3,7GHz
SqLite-version: 3.45.1
Adobe GSDK-version: 1.4.0.213

Processoranvändning: 0,0%
Strömkälla: Ansluten
Internt minne: 32649,3 MB
Dedikerat GPU-minne som används av Lightroom: 1631,4MB / 12110,0MB (13%)
Fysiskt minne tillgängligt för Lightroom: 32649,3 MB
Fysiskt minne använt för Lightroom: 1324,4 MB (4,0%)
Virtuellt minne använt för Lightroom: 11121,2 MB
Antal GDI-objekt: 1024
Antal användarobjekt: 3126
Antal processhandtag: 4858
Storlek på cache-minnet: 33,4MB
Intern Camera Raw-version: 18.7 [ 2743 ]
Högsta antal trådar som används av Camera Raw: 5
SIMD-optimering för Camera Raw: SSE2,AVX,AVX2
Virtuellt minne för Camera Raw: 56MB / 16324MB (0%)
Faktiskt minne för Camera Raw: 59MB / 32649MB (0%)

Cache1:
NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2:
m:33,4MB, n:0,0MB

U-main: 162,0MB

System-dpi-inställning: 120 dpi
Skärmdisposition är aktiverad: Ja
Standardstorlek för förhandsvisning: 2560 pixlar
Bildskärmar: 1) 2560x1440
Inmatningstyper: Pekgester: Nej, Integrerad pekplatta: Nej, Integrerad penna: Nej, Extern pekplatta: Nej, Extern penna: Nej, Tangentbord: Nej

Grafikprocessorinformation:
DirectX: NVIDIA GeForce RTX 3060 (32.0.16.1714)
Initieringsstatus: GPU för export stöds som standard
Användarinställningar: Auto
Aktivera HDR i Bibliotek: AV
Grafikprocessor för generering av förhandsgranskningar: Auto (S5_11)

Programmapp: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotekssökväg: C:\Users\Leif\Pictures\Lightroom\Lightroom Catalog.lrcat
Inställningsmapp: C:\Users\Leif\AppData\Roaming\Adobe\Lightroom

Installerade plugin-program:
1) Adobe Stock
2) Flickr
3) Topaz Photo (Studio)
4) Topaz Photo AI

Config.lua-flaggor:
Adapter #1: Leverantör : 10de
   Enhet : 2487
   Delsystem : 397d1462
   Revision : a1
   Videominne : 12110
Adapter #2: Leverantör : 1414
   Enhet : 8c
   Delsystem : 0
   Revision : 0
   Videominne : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Högtalare (High Definition Audio Device)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x31
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 3060/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 617.14
GPUDeviceEnabled: false
OGLEnabled: true
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johnrellis

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Operativsystem: Windows 11 - Home Premium Edition

Adobe has acknowledged a problem with LR 15.5 and 15.6 handling videos:

https://community.adobe.com/bug-reports-674/p-lrc-15-5-video-files-issues-windows-1635342/index2.html

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happy_Lullabye3cb

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När jag klickar på en film skapad av Iphone 15 Pro Max med format .mov kommer en ruta upp: “Det uppstod ett fel under arbetet med videon”. Det märkliga är att gamla filmer inspelade med Iphone 12 med format .mov öppnas av Lightroom Classics.

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dj_paige

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More information is needed. Are you talking about clicking on a movie in the Import dialog box, or the Library Module, or somewhere else?

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happy_Lullabye3cb

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Jag använder Windows 11 som operativsystem och felet uppstår i Biblioteksmodulen när man dubbelklickar på filmer skapade med format .mov. och importerade från Iphone 15 PRO max till Lightroom Classics med senaste uppdateringen. Då kommer felrutan upp “Det uppstod ett fel under arbetet med videon”. Vad som händer mer är att programmet låser sig i mappen jag arbetar, så jag måste byta bildmapp i Lightroom för att programmet ska fungera igen. Sedan kan jag gå tillbaka till mappen med blandade foton och filmer igen.

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